TEAM LEADER

This role focuses on driving a high-performance sales team to achieve monthly vehicle retail targets while ensuring superior customer experiences at the dealership. It involves bridging the gap between management objectives and ground-level execution through effective lead management and process compliance.

Key Responsibilities

• Lead and mentor a team of 8-12 Sales Consultants to achieve monthly retail, finance, and insurance penetration targets.

• Monitor daily lead management within the Dealer Management System (DMS) to ensure timely follow-ups and high enquiry-to-booking conversion rates.

• Oversee the test drive process, ensuring vehicle availability, route adherence, and proper documentation protocols.

• Handle complex customer negotiations and resolve floor escalations to maintain high Customer Satisfaction Index (CSI) scores.

• Conduct daily morning huddles to review Daily Sales Reports (DSR) and identify 'hot' leads for immediate closing support.

• Coordinate with the stockyard and logistics team for timely vehicle allotment and PDI (Pre-Delivery Inspection) scheduling.

• Analyze local market trends and competitor activity to provide actionable feedback for promotional campaigns to the Sales Manager.

• Ensure team adherence to OEM standards, including showroom grooming guidelines and digital inquiry response times.

Requirements

• Minimum 5-8 years of experience in automotive sales, with at least 2 years in a supervisory or senior consultant role.

• Proven track record of meeting and exceeding monthly sales targets in a competitive dealership environment.

• Thorough understanding of the Indian automotive market, including retail finance, insurance, and exchange processes.

• Excellent command over the local language and English for effective customer and corporate communication.

• Valid four-wheeler driving license and high proficiency in driving for test drive demonstrations.

• Hands-on experience with automotive DMS software such as Autoline, SAP, or Oracle-based systems.

Preferred

• Prior experience working with a major Indian OEM (e.g., Maruti Suzuki, Tata Motors, Hyundai, or Mahindra).

• In-depth knowledge of retail finance schemes and used-car valuation (Exchange) processes.

• Demonstrated ability to conduct product training and soft-skills coaching for junior staff.

Skills

Technical

DMS/CRM Operations, Inventory Management, Financial Calculation (EMI/ROI), Market Intelligence Analysis, MS Office (Excel & PowerPoint)

Soft Skills

Team Leadership, Conflict Resolution, Persuasive Communication, Strategic Planning, Customer Empathy

Qualifications

Education: Graduate in any discipline; MBA in Sales & Marketing is preferred.

Experience: 5 to 8 years in Automotive Sales.

Certifications: OEM Sales Team Leader Certification, Advanced Negotiation Skills Training

Work Environment

Fast-paced automotive showroom environment. Standard 6-day work week with rotational offs. Requires active presence on the showroom floor and occasional field visits for corporate sales and roadshows.

Growth Opportunities

High-performing Team Leaders have a clear career trajectory toward Sales Manager, Branch Manager, or General Manager (Sales) roles within our growing dealership network.