Service Manager

Join our dynamic team to lead one of the region's most reputable workshop facilities, where you will drive operational excellence and foster a culture of technical innovation. This role focuses on delivering world-class vehicle maintenance services while mentoring a dedicated team of technicians and advisors to achieve their full potential within a supportive and high-growth environment.

Key Responsibilities

• Manage daily workshop operations including job card opening, floor management, and ensuring timely vehicle delivery to customers.
• Ensure 100% compliance with OEM standards, service processes, and quality control guidelines across the facility.
• Monitor and optimize workshop profitability through effective labor utilization, spare parts management, and cost-control measures.
• Lead, mentor, and conduct regular training sessions for the service team to upgrade their technical and soft skills.
• Handle escalated customer grievances with empathy and professional resolution to maintain high levels of the Customer Satisfaction Index (CSI).
• Analyze monthly performance reports and implement data-driven strategies to improve repeat repair ratios and workshop productivity.
• Liaise with OEM representatives for technical support, warranty claims, and the execution of service campaigns or recalls.

Requirements

• Proven track record of managing service operations in a reputed 4-wheeler or 2-wheeler dealership in India.
• In-depth knowledge of Dealer Management Systems (DMS) and standard automotive service processes.
• Strong understanding of modern automotive technical systems, diagnostic procedures, and shop floor safety.
• Excellent leadership skills with the ability to manage and motivate a diverse team of 20+ members.
• Valid four-wheeler driving license and proficiency in the local language as well as English.
• Strong financial acumen to manage workshop P&L and inventory targets.

Preferred

• Prior experience working with premium or luxury automotive brands in the Indian market.
• Certification in Lean Six Sigma or similar process improvement methodologies for workshop efficiency.
• Active participation and recognition in OEM-led skill competitions or national-level service awards.

Skills

Technical

Workshop Management, P&L Management, Inventory Control, Diagnostic Tool Proficiency, Warranty Processing, Resource Allocation

Soft Skills

Conflict Resolution, Team Mentorship, Customer Centricity, Strategic Planning, Effective Communication

Qualifications

Education: B.E./B.Tech in Automobile or Mechanical Engineering; Diploma holders with exceptional experience will also be considered.

Experience: 5 to 8 years in automotive service operations, with at least 2 years in a supervisory or managerial capacity.

Certifications: OEM Certified Service Manager, Health & Safety Compliance Certification

Work Environment

You will work on-site in a state-of-the-art service facility that prioritizes safety, cleanliness, and employee well-being. Our culture is built on collaboration and mutual respect, where every team member is encouraged to share ideas in a 6-day work week environment.

Growth Opportunities

We are deeply committed to your professional journey, offering structured pathways to transition into Regional Service Management or General Manager roles. You will have access to exclusive OEM leadership programs and specialized technical workshops to keep you at the forefront of the industry.