Relationship Manager

This role involves building and maintaining strong customer bonds to drive vehicle sales while ensuring an exceptional showroom experience. It focuses on delivering personalized consultations that align with client lifestyle needs and maintaining the high brand standards of our dealership.

Key Responsibilities

• Manage the complete sales lifecycle from lead generation to vehicle delivery for prospective car buyers.

• Conduct professional vehicle demonstrations and test drives, highlighting key features, safety ratings, and technology.

• Maintain a robust sales pipeline using Dealer Management Systems (DMS) and CRM tools for timely follow-ups.

• Coordinate with the Finance and Insurance (F&I) department to provide seamless loan processing and insurance solutions to customers.

• Execute high-quality vehicle delivery ceremonies to ensure a memorable and positive customer handover experience.

• Analyze local market trends and competitor offerings to effectively position our products during customer interactions.

• Collaborate with the after-sales team to ensure a smooth transition for the customer's first service appointment.

• Achieve monthly retail targets while maintaining high standards of customer satisfaction and showroom decorum.

Requirements

• Minimum 1-3 years of experience in automotive sales or high-end retail sectors.

• Must possess a valid four-wheeler driving license and be confident in driving for test-drive purposes.

• Fluency in the local language and English is essential for effective communication.

• Proven track record of meeting or exceeding sales KPIs in a target-driven environment.

• Basic proficiency in Microsoft Office and experience working with CRM or DMS software.

• Strong interpersonal skills with a focus on luxury customer service standards.

Preferred

• Prior experience working with any automobile dealership.

• Familiarity with automotive financing processes and insurance documentation.

Technical SKILLS

CRM/DMS Navigation, Product Demonstration, Sales Funnel Management, Market Analysis, Inventory Knowledge

Soft Skills

Persuasive Communication, Professional Grooming, Active Listening, Conflict Resolution, Time Management

Qualifications

Education: Graduate in any stream (B.Com, BBA, B.A., etc.); MBA in Sales/Marketing is a plus.

Experience: 1 to 3 years of experience in customer-facing sales roles.

Certifications: Valid Indian 4-Wheeler Driving License

Work Environment

The role operates in a state-of-the-art, air-conditioned showroom environment with a 6-day work week. We foster a positive team culture that values collaboration, professional ethics, and a healthy work-life balance through structured shift timings.

Growth Opportunities

We offer a defined career progression path from Relationship Manager to Senior RM, Team Leader, and eventually Sales Manager. Employees have access to specialized OEM-led learning and development programs to enhance their technical and leadership skills.