Workshop Manager / Works Manager / Service Manager

This role is responsible for overseeing daily workshop operations to ensure high-quality service delivery and optimal customer satisfaction. The ideal candidate will lead a technical team, manage service KPIs, and foster a culture of excellence while maintaining strict compliance with OEM standards.

Key Responsibilities

• Supervise daily workshop operations, including workflow planning, team allocation, and shop floor productivity.
• Monitor and ensure adherence to OEM service protocols, quality control standards, and safety guidelines.
• Manage the end-to-end service process from vehicle reception to final delivery, ensuring turnaround time (TAT) targets are met.
• Lead, mentor, and train a team of technicians and service advisors to enhance technical competency and professional growth.
• Analyze monthly service performance reports to identify areas for improvement and implement corrective actions.
• Maintain high levels of customer satisfaction (CSI) by addressing escalations and ensuring transparent communication.
• Manage workshop resources, including spare parts inventory, tools, and equipment maintenance.
• Ensure a clean, safe, and productive work environment in compliance with 5S and workplace safety regulations.

Requirements

• Proven experience in managing automotive workshop operations at a dealership level.
• In-depth knowledge of DMS (Dealer Management Systems) and service documentation.
• Strong understanding of automotive service processes, diagnostics, and vehicle repair workflows.
• Ability to lead and inspire a diverse team of technicians and support staff.
• Proficiency in MS Office suite for reporting and data analysis.
• Strong problem-solving skills with a focus on delivering high-quality customer service.

Preferred

• Prior experience with premium or high-volume automotive brands.
• Familiarity with EV (Electric Vehicle) service maintenance and safety protocols.
• Hands-on experience with Kaizen or Lean service methodologies.

Skills

Technical

Automotive Diagnostics, Workshop Operations Management, DMS Software Proficiency, Quality Control & Assurance, Inventory Management

Soft Skills

Leadership & People Management, Conflict Resolution, Time Management, Communication Skills, Analytical Thinking

Qualifications

Education: Bachelor of Engineering (Automobile/Mechanical) or Diploma in Automobile Engineering.

Experience: 3-5 years of relevant experience in an authorized automotive service center.

Certifications: OEM Technical Training Certification, Health & Safety Certification

Work Environment

This is an on-site, full-time role based in a modern, well-equipped workshop. We pride ourselves on maintaining a positive team culture, offering flexible scheduling options to ensure a healthy work-life balance for our employees.

Growth Opportunities

We are committed to the professional development of our team. You will have access to regular OEM certification programs, internal leadership training, and clear pathways for career advancement within our national dealership network.