This role involves overseeing the entire service floor operations to ensure seamless vehicle maintenance and repair processes. The focus is on optimizing technician productivity, maintaining high safety standards, and delivering exceptional service quality to enhance customer loyalty.
Key Responsibilities
- Plan and manage daily workshop workflow to ensure optimal utilization of bays and technicians
- Monitor and drive key performance indicators including Labor Productivity, Efficiency, and Utilization
- Ensure all repairs and services strictly adhere to OEM technical guidelines and quality standards
- Lead and mentor a team of technicians and floor supervisors, identifying training needs for skill upgrades
- Coordinate with the Spare Parts department to ensure timely availability of components for ongoing jobs
- Conduct final quality inspections on complex repairs to minimize repeat complaints
- Maintain workshop equipment and diagnostic tools in peak working condition through regular AMC and calibration
- Analyze workshop data and reports to implement process improvements for reducing vehicle turnaround time
Requirements
- Minimum 3-5 years of experience in an authorized automotive service center
- Strong technical knowledge of internal combustion engines and modern automotive electronics
- Proficiency in using Dealer Management Systems (DMS) for job card management and reporting
- Excellent team management skills with the ability to handle a workforce of 20+ staff
- Sound understanding of workshop safety protocols and environmental compliance
- Ability to communicate effectively in English and the local regional language
- Valid four-wheeler driving license
Preferred
- Experience working with leading passenger car or commercial vehicle OEMs
- Familiarity with Electric Vehicle (EV) service protocols and high-voltage safety
- Proven track record of improving Customer Satisfaction Index (CSI) scores
Skills
Technical
DMS Operations, Advanced Diagnostics, Inventory Management, Root Cause Analysis, P&L Management
Soft Skills
Leadership, Conflict Resolution, Customer Centricity, Operational Excellence, Decision Making
Qualifications
Education: B.E./B.Tech in Automobile or Mechanical Engineering (Diploma holders with relevant experience may apply)
Experience: 3 to 5 years of post-qualification experience in automotive service operations
Certifications: OEM Certified Workshop Manager, Six Sigma Yellow/Green Belt (Preferred)
Work Environment
Standard 6-day work week on-site at an authorized service facility; requires active floor presence during shift hours.
Growth Opportunities
High-performing candidates can transition into Service Manager, General Manager (Service), or Regional Technical Trainer roles within the dealership group.
