Workshop Manager

This role involves overseeing daily workshop operations to ensure high-quality vehicle maintenance and exceptional customer satisfaction. You will be responsible for leading a team of technicians, managing resource allocation, and maintaining OEM service standards to drive dealership profitability and operational efficiency.

Key Responsibilities

• Supervise daily workshop operations, including workflow planning, team scheduling, and bay utilization.
• Monitor and ensure strict adherence to OEM service protocols, safety standards, and quality control processes.
• Manage the team of service advisors and technicians to ensure high-quality repairs and timely vehicle delivery.
• Oversee workshop inventory, equipment maintenance, and tooling to prevent operational downtime.
• Analyze key performance indicators such as technician productivity, repeat repairs, and workshop throughput.
• Conduct regular team training on new vehicle models, diagnostic tools, and customer handling techniques.
• Address customer escalations and work closely with the service department to resolve technical complaints effectively.
• Ensure compliance with environmental and safety regulations within the workshop premises.

Requirements

• Proven experience in managing automotive workshop operations at a dealership level.
• In-depth knowledge of DMS (Dealer Management Systems) and service scheduling tools.
• Strong understanding of automotive mechanical systems, diagnostic equipment, and repair processes.
• Excellent leadership skills with the ability to mentor and motivate a technical workforce.
• Proficiency in monitoring service KPIs and driving workshop efficiency.
• Strong proficiency in local language and English for effective coordination.
• Ability to work in a high-pressure, target-driven service environment.

Preferred

• Experience with premium or luxury vehicle brands.
• Prior experience in managing a team size of 20+ staff members.
• Certification in Lean Six Sigma or 5S workshop methodologies.
• Knowledge of EV-specific service requirements and safety protocols.

Skills

Technical

Automotive Diagnostics, DMS Software Proficiency, Workshop Resource Planning, Technical Problem Solving, Quality Control Management

Soft Skills

Team Leadership, Conflict Resolution, Time Management, Customer-Centric Mindset, Decision Making

Qualifications

Education: B.E./B.Tech in Automobile or Mechanical Engineering; MBA in Operations is highly preferred.

Experience: 5-10 years of professional experience in an automotive service environment.

Certifications: Valid Driving License, OEM Certified Service Manager Program (preferred)

Work Environment

Full-time, on-site role based at the dealership workshop, operating 6 days a week with standard professional shift timings.

Growth Opportunities

We offer structured career progression into Regional Service Head or General Manager roles, supported by continuous training programs from our OEM partners.