Works Manager

This role involves overseeing daily workshop operations to ensure optimal productivity, vehicle turnaround time, and high customer satisfaction standards. You will lead a technical team to maintain dealership service quality and ensure adherence to OEM guidelines.

Key Responsibilities

• Manage end-to-end workshop operations, including manpower allocation, bay utilization, and resource management.
• Ensure 100% compliance with OEM service protocols and safety standards.
• Monitor and improve Key Performance Indicators (KPIs) such as First Time Right (FTR) and Customer Satisfaction Score (CSI).
• Lead, mentor, and train a team of technicians, service advisors, and support staff.
• Maintain workshop tools and equipment in accordance with safety and maintenance schedules.
• Resolve complex technical escalations and manage customer grievances effectively.
• Oversee inventory management of spare parts and lubricants to ensure optimal availability.
• Coordinate with the sales and front-office departments to ensure seamless service delivery.

Requirements

• Proven experience in managing automotive workshop operations.
• Strong understanding of DMS (Dealer Management Systems) and service documentation.
• Ability to lead a diverse team of technical and non-technical staff.
• Proficiency in local language and professional communication in English.
• In-depth knowledge of automobile systems, diagnostics, and repair procedures.
• Valid driving license for four-wheelers.

Preferred

• Experience with luxury or high-volume brand dealerships.
• Prior experience in handling warranty claims and OEM audits.
• Knowledge of EV powertrain maintenance and safety protocols.

Skills

Technical

Automobile Diagnostics, Workshop Operations Management, DMS Software Proficiency, Quality Control Standards, Spare Parts Inventory Management

Soft Skills

Team Leadership, Conflict Resolution, Time Management, Problem Solving, Customer Relationship Management

Qualifications

Education: Diploma or B.E./B.Tech in Automobile or Mechanical Engineering.

Experience: 3-5 years in an authorized automotive workshop environment.

Certifications: OEM-specific technical training certifications, Safety and First Aid certification

Work Environment

On-site at an authorized dealership workshop, 6 days a week, typically 9 AM to 6 PM with rotational shifts if required.

Growth Opportunities

Career progression paths include Senior Workshop Manager, Service Manager, or Regional After-sales Operations roles within the dealership network.