Warranty Manager

This role involves managing the end-to-end warranty claim process to ensure seamless operations between the workshop and the OEM. You will be responsible for ensuring adherence to manufacturer guidelines, minimizing claim rejections, and maintaining high standards of documentation for all service-related warranty activities.

Key Responsibilities

• Process and submit warranty claims through the Dealer Management System (DMS) within stipulated OEM timelines.

• Perform preliminary checks on failed parts and verify documentation to ensure claims meet manufacturer criteria.

• Coordinate with the workshop team and technical staff to gather necessary evidence for complex warranty repairs.

• Maintain accurate records of warranty claims, rejections, and pending approvals for management reporting.

• Follow up on rejected claims by providing additional documentation or technical justifications as required.

• Ensure compliance with regional and national warranty policies set by the OEM.

• Conduct periodic audits of job cards to identify and rectify potential documentation gaps before submission.

Requirements

• Understanding of automotive service operations and basic vehicle components.

• Proficiency in MS Office, particularly Excel for data tracking.

• Ability to interpret technical manuals and service bulletins.

• Strong attention to detail with an aptitude for administrative documentation.

• Excellent verbal and written communication skills in English and the local language.

• Willingness to work in a workshop environment on-site.

Preferred

• Prior internship or project experience within an automotive dealership.

• Familiarity with standard DMS software used in the Indian automotive industry.

• Basic knowledge of vehicle warranty policies and consumer protection norms.

Skills

Technical

DMS Operations, Automotive Technical Documentation, MS Excel (Data Entry & Reporting), Warranty Claim Processing, Technical Problem Solving

Soft Skills

Analytical Thinking, Time Management, Attention to Detail, Interpersonal Communication, Process Adherence

Qualifications

Education: Diploma in Automobile/Mechanical Engineering or Graduate in any discipline with relevant technical interest.

Experience: 0-1 years of experience in an automotive service or administrative role.

Certifications: Basic automotive training certificates (preferred)

Work Environment

This is an on-site role based in a professional workshop environment. The role requires working 6 days a week, following standard dealership operational hours.

Growth Opportunities

Successful candidates will have the opportunity to advance into Senior Warranty roles, Service Advisor positions, or Workshop Management tracks. We provide internal training on OEM-specific systems and career development pathways within our pan-India dealership network.