₹10K - ₹15K/mo
0
8 positions
This role involves managing customer outreach for the service department to ensure high workshop occupancy and customer retention. It focuses on proactive appointment scheduling, post-service feedback collection, and maintaining an accurate customer database to drive service revenue and satisfaction.
Execute outbound calls to existing customers for Periodic Maintenance Service (PMS) reminders and scheduling appointments.
Manage the workshop appointment diary to ensure optimal distribution of vehicle inflow throughout the day.
Conduct Post Service Follow-up (PSF) calls within 48 hours of vehicle delivery to capture customer feedback and satisfaction scores.
Handle inbound service-related inquiries regarding service costs, pick-up/drop facilities, and ongoing promotional schemes.
Update the Dealer Management System (DMS) with real-time data regarding customer interactions and updated contact information.
Promote value-added services such as extended warranty, roadside assistance, and specialized car care treatments during calls.
Track and re-engage 'lost' customers who have not visited the workshop for more than six months.
Coordinate with Service Advisors and the Workshop Manager to communicate specific customer concerns or requests noted during calls.
1-3 years of experience in tele-calling or customer service, preferably within the automotive industry.
Fluency in the local regional language and Hindi; basic proficiency in English.
Demonstrated ability to handle high-volume calling while maintaining a professional and polite phone etiquette.
Basic proficiency in Microsoft Excel for data entry and report generation.
Strong convincing and persuasion skills to convert reminders into confirmed appointments.
Ability to work in a target-driven environment focused on workshop reporting numbers.
Prior experience working with OEM Dealer Management Systems (DMS) like SAP, Autoline, or internal brand software.
Understanding of basic automotive service terminology (e.g., PMS, Oil Change, Wheel Alignment).
Experience in handling customer grievances and escalations professionally.
CRM/DMS Data Management, Microsoft Office Suite, Telephony System Handling, Basic Automotive Knowledge
Active Listening, Clear Articulation, Patience, Time Management, Empathy
Education: Graduate in any discipline or 12th Pass with significant relevant experience
Experience: 1 to 3 years in a calling or customer relationship role
Certifications: OEM Customer Handling Training (Preferred), Communication Skills Certification (Optional)
On-site workshop office environment; standard 6-day work week (Monday to Saturday); 9:30 AM to 6:30 PM shift.
Potential to progress to CRM Coordinator, Senior Tele-caller, or Service Advisor roles based on performance and technical aptitude.
Jhansi
Jhansi, Uttar Pradesh, India
Quick Apply Process
3-step quick apply — takes 30 seconds