TELECALLER

This role serves as the primary point of contact for prospective customers, focusing on lead generation and appointment scheduling for the sales team. You will be responsible for managing outbound communications to convert inquiries into showroom visits, ensuring a seamless initial experience for our automotive clients.

Key Responsibilities

• Execute outbound calls to prospective leads generated from digital campaigns and walk-ins
• Identify customer requirements and schedule test drive appointments for the Sales Consultant team
• Maintain and update the Dealer Management System (DMS) with accurate customer interaction logs
• Follow up on pending inquiries and ensure timely communication of ongoing promotional offers
• Address initial customer queries regarding vehicle specifications, pricing, and finance options
• Coordinate with the sales floor to ensure seamless handovers of scheduled test drive appointments
• Adhere to company call scripts and maintain high standards of professional communication

Requirements

• Excellent verbal communication skills in English and the local regional language
• Basic proficiency in computer operations and MS Office suite
• Ability to handle high-volume calling and maintain a positive attitude
• Strong active listening skills and ability to identify customer needs
• Willingness to work in a target-driven environment
• Punctuality and commitment to a 6-day work week

Preferred

• Previous experience in a BPO or customer service environment
• Basic understanding of the automotive industry and vehicle segments
• Familiarity with CRM tools or lead management software

Skills

Technical

DMS Data Entry, MS Office (Excel/Word), CRM Software usage, Lead Management

Soft Skills

Persuasive Communication, Active Listening, Time Management, Customer Handling, Problem Solving

Qualifications

Education: 12th Pass or Graduate in any stream

Experience: 0-1 years (Freshers are encouraged to apply)

Certifications: Basic Computer Course certification (preferred)

Work Environment

This is an on-site, full-time role based in a professional dealership office environment, operating 6 days a week with standard business hours (10 AM - 7 PM).

Growth Opportunities

High performers will have clear career progression paths into Sales Consultant or CRM Executive roles within the dealership network, with opportunities for additional performance-based incentives.