Technical Manager

Oversee all technical operations within the workshop to ensure the highest standards of vehicle repair and maintenance are met. This leadership position demands a strategic approach to workshop efficiency, team development, and strict adherence to OEM quality guidelines.

Key Responsibilities

• Manage and supervise the daily technical operations of the workshop, ensuring high-quality vehicle service and repair.
• Drive workshop productivity by optimizing bay utilization and streamlining repair processes.
• Provide expert technical guidance and mentorship to the team of technicians and diagnostic experts.
• Ensure 100% compliance with OEM service protocols, safety standards, and technical bulletins.
• Manage technical warranty claims and ensure high First Time Right (FTR) metrics.
• Conduct regular quality audits on repaired vehicles before delivery to ensure customer satisfaction.
• Maintain workshop tools, diagnostic equipment, and infrastructure to ensure operational readiness.
• Prepare and report daily, weekly, and monthly service reports to the Service Manager.

Requirements

• Extensive knowledge of automotive mechanical and electrical systems.
• Proven experience in leading a team of technicians in a high-volume workshop environment.
• In-depth understanding of Dealer Management Systems (DMS) and service scheduling.
• Ability to interpret complex technical manuals and diagnostic data.
• Demonstrated history of maintaining high shop floor discipline and safety standards.
• Strong proficiency in local language and English for effective communication.

Preferred

• Experience with EV technology and high-voltage safety procedures.
• Prior experience in managing premium or luxury automotive brands.
• Advanced certification in automotive diagnostics from a reputed OEM.

Skills

Technical

Advanced Automotive Diagnostics, DMS Proficiency, Workshop Operations Management, Warranty Process Management, Preventive Maintenance Planning

Soft Skills

Team Leadership, Problem Solving, Interpersonal Communication, Time Management, Analytical Thinking

Qualifications

Education: B.E./B.Tech in Automobile or Mechanical Engineering; candidates with a Diploma in Automobile Engineering and extensive experience will also be considered.

Experience: 7 to 10 years of experience in automotive workshop operations.

Certifications: Valid Two-Wheeler and Four-Wheeler Driving License, OEM Technical Certification, Safety/First-Aid Certification (Preferred)

Work Environment

This is a full-time, on-site role based in a fast-paced workshop environment. The standard work schedule is 6 days a week, operating between 9:00 AM and 7:00 PM. The role requires physical presence on the shop floor to monitor quality and mentor staff.

Growth Opportunities

We provide a structured career path with opportunities to transition into regional technical roles, service operations management, or specialized EV training programs. High performers will be eligible for annual appraisals, performance-linked bonuses, and ongoing leadership training.