Techco

This role serves as the primary technical anchor for complex diagnostics and advanced troubleshooting within the heavy commercial vehicle segment. The successful candidate will bridge the gap between dealership operations and manufacturing R&D, ensuring maximum fleet uptime through expert intervention and technical capacity building.

Key Responsibilities

• Diagnose and resolve chronic, repetitive, or complex technical issues in HCVs that exceed the scope of standard dealership mechanics.
• Utilize OEM-specific diagnostic software to perform ECU flashing, error code interpretation, and live data parameter analysis.
• Provide urgent on-site technical assistance for critical highway breakdowns to minimize customer downtime.
• Monitor and troubleshoot advanced BS6 after-treatment systems, including SCR, DPF, and DEF dosing units.
• Act as a technical mentor by training dealership technicians and supervisors on new aggregates and refined diagnostic procedures.
• Conduct periodic audits of dealer workshops to ensure strict compliance with OEM Standard Operating Procedures (SOPs) and proper tool utilization.
• Perform root cause analysis on failed critical components and submit detailed Field Failure Reports (FFR) and Technical Information Reports (TIR) to the manufacturing plant.

Requirements

• Diploma or B.E. in Automobile or Mechanical Engineering.
• 3-5 years of hands-on experience in HCV service operations or technical support.
• Proficiency in operating OEM diagnostic tools and laptop-based analysis software.
• In-depth knowledge of BS6 electronic fuel injection and emission control systems.
• Ability to travel extensively for field support and dealership audits.
• Strong command of written and spoken English and relevant regional languages.

Preferred

• Prior experience working directly with an OEM technical cell or regional support team.
• Previous exposure to telematics and connected vehicle diagnostic platforms.
• Proven track record in conducting technical workshops or training programs.

Skills

Technical

Advanced Troubleshooting, BS6 Emission System Diagnostics, Diagnostic Software Proficiency, Root Cause Analysis (RCA), Technical Documentation & Reporting

Soft Skills

Analytical Problem Solving, Technical Training & Mentoring, Customer Relationship Management, Adaptability, Decision Making under Pressure

Qualifications

Education: Diploma or B.E. in Automobile or Mechanical Engineering

Experience: 3-5 years

Certifications: OEM Technical Certification, Valid Driving License (Heavy Vehicle license preferred)

Work Environment

This is a full-time, on-site role requiring significant mobility. The incumbent will be based at a regional office but must be prepared for frequent travel to dealership workshops and breakdown sites across the assigned territory.

Growth Opportunities

High potential for career progression into Regional Technical Manager, R&D Liaison roles, or Service Operations Management within the wider organization's service network.