Supervisor

Oversees daily workshop floor operations to ensure high-quality vehicle maintenance and repair services. This role focuses on optimizing technician productivity and maintaining strict adherence to OEM standards while ensuring excellent service delivery timelines for customers.

Key Responsibilities

• Manage the workshop floor and assign job cards to technicians based on their specific skill sets and expertise.

• Monitor the progress of all vehicles under repair to ensure adherence to the promised delivery time (PDT).

• Perform final quality inspections and road tests on serviced vehicles to ensure all reported issues are resolved.

• Supervise and mentor a team of technicians and helpers, fostering a culture of safety and technical excellence.

• Coordinate with the Spare Parts department to ensure the timely availability of required components for ongoing jobs.

• Maintain workshop discipline and ensure compliance with 5S standards and environmental safety protocols.

• Identify training needs for the technical team and coordinate with the Service Manager for skill development programs.

• Resolve technical escalations and provide hands-on guidance for complex mechanical or electrical diagnostic issues.

Requirements

• 3 to 5 years of experience in an authorized automotive service center environment.

• In-depth knowledge of vehicle mechanical, electrical, and electronic systems.

• Hands-on experience with Dealer Management Systems (DMS) and diagnostic tools.

• Proven ability to lead and motivate a team of 10-15 technicians.

• Strong understanding of workshop flow and inventory management.

• Valid four-wheeler driving license is mandatory.

Preferred

• Previous experience working with a major OEM (Maruti, Hyundai, Tata, Mahindra, etc.).

• Knowledge of Electric Vehicle (EV) systems and high-voltage safety protocols.

• Experience in implementing Lean or Six Sigma practices in a workshop setting.

Skills

Technical

Engine & Transmission Diagnostics, DMS Proficiency, Inventory Management, Quality Control Inspection, Preventive Maintenance Scheduling

Soft Skills

Team Leadership, Conflict Resolution, Time Management, Effective Communication, Problem Solving

Qualifications

Education: Diploma or B.E./B.Tech in Automobile or Mechanical Engineering

Experience: 3-5 years of relevant experience in the Indian automotive service sector

Certifications: OEM Technical Certification, Quality Control Specialist Certification

Work Environment

Standard 6-day work week on-site at an authorized service center workshop. The role involves significant time on the shop floor interacting with technical staff.

Growth Opportunities

High-performing supervisors can advance to Workshop Manager or Service Manager roles within the dealership network or transition into technical trainer roles for the OEM.