This role involves developing and delivering technical and process-oriented training programs to enhance the skills of the workshop and service team. The focus is on ensuring high-quality vehicle maintenance, adherence to OEM standards, and improving overall customer service efficiency within the dealership network.
Key Responsibilities
- Design and execute comprehensive technical training modules for technicians, service advisors, and workshop floor supervisors.
- Conduct regular skill-gap analyses to identify specific training needs across the service department.
- Deliver hands-on training on advanced diagnostic tools, engine overhauling, electrical systems, and new model features.
- Monitor and improve workshop KPIs such as Fixed Right First Time (FRFT) and reduction in Repeat Repairs through targeted coaching.
- Maintain detailed records of training attendance, assessment scores, and certification levels in the Dealer Management System (DMS).
- Liaise with OEM representatives to stay updated on latest technical bulletins and mandatory training requirements.
- Evaluate the effectiveness of training programs through post-training performance monitoring on the shop floor.
- Ensure all safety protocols and standardized operating procedures (SOPs) are strictly followed during the service process.
Requirements
- Minimum 3 years of professional experience specifically as a Service or Technical Trainer in the automotive industry.
- Thorough understanding of automotive mechanical systems, electronics, and diagnostic equipment.
- Proven ability to translate complex technical concepts into easy-to-understand training material.
- Excellent presentation and classroom management skills.
- Fluency in the local regional language and English to effectively communicate with diverse staff levels.
- Proficiency in MS Office, particularly PowerPoint for creating training decks.
Preferred
- Experience working with leading Indian OEMs like Maruti Suzuki, Tata Motors, or Mahindra.
- Prior experience in implementing 'Train the Trainer' programs.
- Basic knowledge of Electric Vehicle (EV) architecture and high-voltage safety.
Skills
Technical
Engine Diagnostics, Vehicle Electronics, DMS Operations, Root Cause Analysis, Technical Content Development, Workshop Safety Standards
Soft Skills
Public Speaking, Mentoring, Analytical Ability, Interpersonal Communication, Patience and Adaptability
Qualifications
Education: B.E. / B.Tech in Automobile or Mechanical Engineering; or Diploma in Automobile Engineering with extensive field experience.
Experience: 3-5 years of total experience with at least 3 years in a dedicated training role.
Certifications: OEM Certified Technical Trainer, Train the Trainer (TTT) Certification, ASE or equivalent technical certifications are an advantage
Work Environment
Professional on-site workshop and classroom setting; standard 6-day work week; involves frequent interaction with workshop staff and OEM coordinators.
Growth Opportunities
Potential to transition into roles such as Training Manager, Regional Service Head, or Technical Consultant for OEM operations.
