SERVICE MANAGER

Lead the end-to-end operations of a modern automotive service workshop to ensure high standards of customer satisfaction and operational efficiency. You will be responsible for managing the technical team, driving revenue through service sales, and ensuring strict adherence to OEM compliance and safety protocols.

Key Responsibilities

• Oversee daily workshop operations including workflow scheduling, bay management, and quality control of repairs.
• Manage and mentor a team of Service Advisors, technicians, and floor staff to ensure productivity targets are met.
• Ensure 100% adherence to OEM service processes, warranty claim guidelines, and safety compliance standards.
• Monitor and improve key service performance indicators including Customer Satisfaction Index (CSI), Repeat Repair Rate, and Service Revenue.
• Resolve complex customer escalations and maintain high levels of service transparency and trust.
• Coordinate with the spare parts department to ensure inventory availability and minimize vehicle turnaround time.
• Prepare and present monthly operational reports to senior management regarding workshop profitability and resource utilization.

Requirements

• Proven experience in managing an automotive workshop environment.
• Strong understanding of DMS (Dealer Management System) and service billing processes.
• Excellent knowledge of vehicle diagnostics, maintenance schedules, and warranty procedures.
• Ability to lead, motivate, and train a technical team in a fast-paced environment.
• Proficiency in local language and English for effective customer and staff communication.
• Valid driving license for four-wheelers.

Preferred

• Experience with premium or luxury automotive brands.
• Advanced proficiency in MS Excel for data analysis and reporting.
• Exposure to EV service operations and safety standards.
• Strong local network within the automotive service ecosystem.

Skills

Technical

Automotive Diagnostics, DMS Proficiency, Workshop Operations Management, Warranty Claim Processing, Inventory Management

Soft Skills

Conflict Resolution, Team Leadership, Customer Relationship Management, Time Management, Strategic Problem Solving

Qualifications

Education: B.E./B.Tech in Automobile or Mechanical Engineering; MBA in Operations or Marketing is an added advantage.

Experience: 3-5 years of experience in automotive service operations with at least 2 years in a supervisory or managerial role.

Certifications: OEM-specific Service Manager Certification, Six Sigma or Lean Workshop management certification (preferred)

Work Environment

On-site at a state-of-the-art automotive workshop. The role involves 6 days of work per week with standard business hours, requiring a presence on the workshop floor to ensure operational excellence.

Growth Opportunities

Successful performance leads to pathways into Regional Service Manager roles, Workshop Head, or Operations Director positions within our growing pan-India dealership network.