Service Manager

Key Responsibilities

• Manage daily workshop operations including scheduling, resource allocation, and quality control to ensure seamless workflow.

• Ensure strict compliance with OEM service standards, technical guidelines, and safety protocols across all service bays.

• Monitor and drive Key Performance Indicators (KPIs) such as Labor Sales, Parts Sales, and Customer Satisfaction Index (CSI).

• Lead, mentor, and conduct performance appraisals for a large team of Service Advisors, Technicians, and support staff.

• Handle escalated customer complaints and ensure timely resolution to maintain brand reputation and customer loyalty.

• Analyze workshop P&L statements and implement cost-control measures to improve overall department profitability.

• Coordinate with the Spare Parts and Inventory departments to ensure optimal stock levels and minimize vehicle downtime.

• Organize and oversee technical training sessions for staff to keep them updated on new vehicle models and diagnostic tools.

Requirements

• Extensive experience in automotive service operations within an authorized dealership environment.

• In-depth knowledge of Dealer Management Systems (DMS) and modern workshop management software.

• Proven track record of meeting and exceeding service revenue and productivity targets.

• Strong understanding of automotive mechanical systems, electronics, and diagnostic procedures.

• Excellent leadership and people management capabilities with experience handling large teams.

• Ability to work in a high-pressure environment with a 6-day work week schedule.

Preferred

• Prior experience working automotive brand.

• Fluency in the local regional language along with professional English proficiency.

• Advanced certification in OEM-specific service management or workshop operations.