Service Advisors Workshop And Bodyshop

Join a dynamic automotive service team as the primary point of contact for vehicle owners, ensuring a seamless experience from vehicle drop-off to delivery. You will manage customer expectations, coordinate with the technical team, and maintain high standards of service quality in both mechanical and accident repair workflows.

Key Responsibilities

• Greet customers promptly and conduct thorough walk-around inspections to document vehicle condition.
• Draft detailed repair estimates and obtain customer approvals for workshop and bodyshop tasks.
• Liaise with insurance surveyors for bodyshop claims and track the end-to-end claim settlement process.
• Update customers regularly on repair status, ensuring transparency and managing delivery timelines.
• Coordinate with the workshop floor team and parts department to ensure timely completion of repairs.
• Ensure 100% compliance with OEM service protocols and internal quality checklists.
• Explain technical repair details in simple terms to non-technical vehicle owners.
• Manage invoicing and final vehicle delivery protocols, ensuring customer satisfaction scores (CSS) are met.

Requirements

• Diploma or ITI in Automobile/Mechanical Engineering.
• Proficiency in basic computer operations and DMS (Dealer Management System) software.
• Excellent communication skills in the local language and English.
• Valid two-wheeler or four-wheeler driving license.
• Ability to work in a high-pressure, fast-paced workshop environment.
• Strong customer-centric mindset with problem-solving capabilities.

Preferred

• Prior internship or experience in an authorized car dealership.
• Familiarity with insurance claim documentation and processes.
• Basic understanding of automobile mechanical systems.

Skills

Technical

Vehicle Diagnostic Basics, DMS Software Proficiency, Estimation and Invoicing, Automobile Technical Knowledge, MS Office Suite

Soft Skills

Customer Conflict Resolution, Time Management, Active Listening, Patience and Empathy, Professional Etiquette

Qualifications

Education: Diploma or ITI in Automobile/Mechanical Engineering

Experience: 0-1 years (Fresher candidates with a strong aptitude for automotive service are encouraged to apply)

Certifications: Valid Driving License, Basic Automotive Certification (Optional)

Work Environment

On-site at an authorized dealership workshop/bodyshop. The role requires being active on the service floor, working 6 days a week with rotational shifts as per service center operations.

Growth Opportunities

We offer a structured career path leading to Senior Service Advisor, Floor Supervisor, or Service Manager roles. High performers will receive comprehensive OEM-specific technical and soft-skill training.