Service Advisor

This role serves as the primary point of contact between customers and the technical team, ensuring a seamless vehicle service experience. You will be responsible for diagnostic communication, repair order management, and maintaining high levels of customer satisfaction throughout the service lifecycle.

Key Responsibilities

• Greet customers promptly and perform a comprehensive vehicle walk-around to document existing conditions and concerns.
• Draft accurate repair orders and clearly explain technical issues and service recommendations to customers in simple, accessible language.
• Coordinate with the workshop floor to monitor repair progress and provide timely status updates to vehicle owners.
• Manage the end-to-end service process, including job card opening, estimate approvals, and final quality check coordination.
• Up-sell value-added services such as extended warranties, ceramic coatings, or periodic maintenance packages.
• Maintain high levels of customer satisfaction scores (CSI) by resolving complaints and ensuring service transparency.
• Ensure compliance with OEM service standards and digital DMS documentation protocols.

Requirements

• Minimum 3-5 years of experience as a Service Advisor in an authorized automotive dealership.
• Proficiency in Dealer Management Systems (DMS) and basic MS Office tools.
• Strong understanding of automotive service operations and basic mechanical components.
• Excellent verbal and written communication skills in English and the local regional language.
• Ability to handle high-pressure environments during peak service hours.
• Valid two-wheeler or four-wheeler driving license.

Preferred

• Prior experience with premium or luxury automotive brands.
• Strong existing knowledge of CRM software and customer retention strategies.
• Technical background or diploma in automotive engineering.

Skills

Technical

DMS proficiency, Automotive diagnostics comprehension, Repair order estimation, Inventory and parts coordination, OEM warranty claim process

Soft Skills

Customer relationship management, Conflict resolution, Active listening, Time management, Persuasive communication

Qualifications

Education: Diploma in Automobile/Mechanical Engineering or Graduate in any discipline.

Experience: 3-5 years in an authorized service center.

Certifications: OEM Service Advisor Certification, Basic Safety and Hazard Training

Work Environment

On-site at a modern, high-volume automotive service center. The role involves working a 6-day week with rotating shifts, requiring significant time on the workshop floor and in the customer service lounge.

Growth Opportunities

We offer a clear progression path to Senior Service Advisor, Service Supervisor, or Workshop Manager roles. Employees receive regular training on new vehicle technologies and leadership development programs within our expansive dealership network.