Service Advisor

This role acts as the primary liaison between customers and the workshop, ensuring a seamless vehicle service experience. It involves diagnosing customer concerns, providing technical explanations, and managing the end-to-end service lifecycle to maintain high customer satisfaction levels.

Key Responsibilities

• Conduct thorough vehicle walk-around inspections and document findings on the job card.
• Interact with customers to understand vehicle issues and provide accurate cost and time estimates.
• Open and manage job cards within the Dealer Management System (DMS) ensuring detailed technician instructions.
• Coordinate with the workshop floor supervisor to track repair progress and update customers proactively.
• Promote and upsell value-added services, genuine accessories, and AMC packages to meet revenue targets.
• Perform final quality checks and explain the detailed invoice to the customer during vehicle delivery.
• Manage Post-Service Follow-ups (PSF) to resolve any grievances and ensure repeat visits.
• Handle insurance claim documentation and coordination for accidental repair vehicles.

Requirements

• 1-3 years of experience as a Service Advisor in an authorized automobile dealership.
• In-depth knowledge of vehicle mechanical systems and routine maintenance schedules.
• Proficiency in operating Dealer Management Systems (DMS) such as Autoline, SAP, or RevUp.
• Strong verbal and written communication skills in English and the local language.
• Valid four-wheeler driving license is mandatory.
• Ability to handle high-pressure situations and difficult customer interactions.

Preferred

• Experience working with major OEMs like Maruti Suzuki, Hyundai, Tata Motors, or Mahindra.
• Basic understanding of insurance claim processing and cashless garage workflows.
• Certification from an OEM for Service Advisor training programs.

Skills

Technical

DMS Operations, Vehicle Diagnostics, Cost Estimation, Inventory Management, Microsoft Excel

Soft Skills

Customer Relationship Management, Active Listening, Conflict Resolution, Persuasive Communication, Time Management

Qualifications

Education: Diploma in Automobile/Mechanical Engineering or ITI (Motor Mechanic Vehicle).

Experience: 1 to 3 years in the automotive service industry.

Certifications: OEM Service Advisor Certification (Preferred), IRDA Certification (Optional)

Work Environment

Professional workshop environment with a standard 6-day work week. On-site presence is required to interact with customers and inspect vehicles.

Growth Opportunities

Candidates can progress to Senior Service Advisor, Floor Supervisor, or Workshop Manager roles. We offer regular OEM technical training and leadership development programs.