Service Advisor

This position acts as the primary point of contact for vehicle owners, managing the entire service journey from reception to vehicle delivery. You will ensure high levels of customer satisfaction by translating technical requirements into clear service recommendations while maintaining strict adherence to OEM service standards.

Key Responsibilities

• Manage end-to-end customer interaction, including appointment scheduling, vehicle inspection, and job card creation.
• Perform detailed walk-around inspections to identify vehicle issues and document customer concerns accurately in the DMS.
• Coordinate with the workshop floor to track repair progress and provide timely status updates to customers.
• Explain technical repair requirements and costs to customers in an easy-to-understand manner to ensure transparency.
• Conduct final vehicle quality checks and explain the service invoice during the delivery process.
• Maintain customer satisfaction (CSI) scores by addressing feedback and resolving service-related complaints proactively.
• Ensure 100% compliance with company and OEM processes for billing and documentation.

Requirements

• 1-3 years of experience in an authorized automotive service center.
• Proficiency in using Dealer Management Systems (DMS) for job card management.
• Strong understanding of automotive service operations and basic mechanical components.
• Excellent verbal communication skills in English and the local regional language.
• Ability to work in a fast-paced environment and handle customer escalations with patience.
• Valid two-wheeler or four-wheeler driving license.

Preferred

• Previous experience with premium or high-volume automotive brands.
• Prior exposure to insurance claim processing and warranty procedures.
• Hands-on experience with digital service tools and tablets.

Skills

Technical

DMS Proficiency, Automotive Technical Knowledge, Cost Estimation & Billing, Quality Control Inspection

Soft Skills

Customer Relationship Management, Conflict Resolution, Time Management, Problem Solving

Qualifications

Education: Diploma in Automobile/Mechanical Engineering or ITI in Motor Mechanic Vehicle (MMV).

Experience: 1-3 years of relevant experience in an authorized automotive workshop.

Certifications: OEM Service Advisor Certification (Preferred)

Work Environment

This is an on-site role based in a modern, well-equipped service facility. We foster a positive, collaborative team culture that prioritizes professional development and a healthy work-life balance within the automotive retail sector.

Growth Opportunities

We provide structured learning and development programs to help you advance your career. High-performing team members are offered clear pathways to Service Team Leader, Workshop Manager, or Customer Relationship Manager roles within our expansive national network.