Service Advisor

Act as the primary bridge between customers and the technical workshop team to ensure high-quality service delivery and exceptional customer satisfaction. You will be responsible for managing vehicle intake, communicating repair requirements, and ensuring timely delivery of vehicles while maintaining dealership service standards.

Key Responsibilities

• Greet customers promptly and perform a comprehensive walk-around vehicle inspection.
• Document customer concerns accurately and create detailed repair orders in the Dealer Management System (DMS).
• Explain technical issues and required repairs to customers in simple, understandable terms.
• Provide accurate cost estimates and obtain customer approval for repairs and parts replacements.
• Coordinate with workshop technicians to monitor repair progress and ensure commitment deadlines are met.
• Perform post-repair quality checks and conduct the final vehicle handover to the customer.
• Maintain high levels of customer satisfaction (CSI) scores through proactive communication.

Requirements

• Diploma in Automobile or Mechanical Engineering or ITI equivalent.
• Proficiency in local language, Hindi, and basic English.
• Working knowledge of Dealer Management Systems (DMS) and MS Office.
• Ability to work in a fast-paced workshop environment.
• Valid two-wheeler or four-wheeler driving license.

Preferred

• Prior experience in an authorized automotive dealership.
• Familiarity with OEM service guidelines and warranty processes.
• Strong technical aptitude for vehicle diagnostics.

Skills

Technical

Vehicle diagnostics, DMS operation, Automotive parts knowledge, Warranty claim processing, Cost estimation

Soft Skills

Customer relationship management, Conflict resolution, Time management, Active listening, Professional communication

Qualifications

Education: Diploma in Automobile/Mechanical Engineering or ITI Certificate.

Experience: 1-3 years of experience in an automotive service center.

Certifications: OEM specific Service Advisor certification (preferred), Valid Driving License

Work Environment

On-site at an authorized dealership workshop; 6 days a week, typically 9 AM to 6 PM with rotational shifts.

Growth Opportunities

Opportunity to progress into Senior Service Advisor, Workshop Supervisor, or Service Manager roles through internal training and performance excellence.