Service Manager

This role acts as the primary interface between customers and the technical workshop team, ensuring a seamless vehicle servicing experience. You will be responsible for managing customer expectations, coordinating repair schedules, and maintaining high standards of workshop throughput and service quality.

Key Responsibilities

• Greet customers promptly and conduct detailed vehicle walk-arounds to identify service requirements and damage.
• Draft accurate repair orders and provide transparent cost and timeline estimates to clients.
• Coordinate with technicians to track repair progress and proactively communicate any delays to the customer.
• Upsell value-added services, periodic maintenance packages, and genuine accessories to enhance customer value.
• Conduct quality checks on completed vehicles before delivery to ensure adherence to company standards.
• Manage the end-to-end billing process and explain invoice details to customers clearly.
• Maintain detailed service records and customer history within the Dealer Management System (DMS).
• Resolve customer grievances regarding service quality in alignment with company policies.

Requirements

• 3-5 years of experience in an authorized automotive dealership workshop.
• Proficiency in using Dealer Management Systems (DMS) for job card creation.
• Strong understanding of automotive service processes and vehicle maintenance schedules.
• Excellent verbal communication skills in English and the local regional language.
• Valid two-wheeler or four-wheeler driving license.
• Ability to work in a fast-paced, high-pressure workshop environment.

Preferred

• Prior experience with OEM-specific service standards and software.
• Proven track record in achieving monthly service revenue and upsell targets.
• Basic understanding of automotive mechanics and technical diagnostics.

Skills

Technical

Dealer Management System (DMS) software, Automotive service estimation, Repair order management, Basic technical diagnostics, MS Office suite

Soft Skills

Customer relationship management, Conflict resolution, Time management, Interpersonal communication, Persuasion and sales skills

Qualifications

Education: Diploma in Automobile/Mechanical Engineering or Graduate in any stream.

Experience: 3-5 years in an automotive service center.

Certifications: OEM Service Advisor Certification (preferred), Valid Driving License

Work Environment

This is a full-time, on-site role based in a busy workshop environment. Working hours are 6 days a week, typically 9:00 AM to 6:00 PM, with rotational weekly offs.

Growth Opportunities

We offer a clear career progression path from Service Advisor to Senior Service Advisor, Floor Manager, or Service Manager roles. Employees receive regular training on new vehicle technologies and OEM-specific service protocols.