Service Advisor

Act as the primary point of contact between customers and the technical team to ensure a seamless service experience. This role is pivotal in maintaining high customer satisfaction levels and driving workshop efficiency through professional communication and effective vehicle diagnostics coordination.

Key Responsibilities

• Greet customers promptly upon arrival and conduct thorough vehicle walk-around inspections to document existing concerns.
• Draft detailed repair orders in the Dealer Management System (DMS) ensuring accurate descriptions of customer complaints.
• Coordinate with the workshop floor to monitor repair progress and provide timely status updates to customers.
• Explain technical diagnosis and repair estimates clearly to customers, securing approvals before commencing work.
• Perform post-service quality checks and facilitate the vehicle delivery process, ensuring all service commitments are met.
• Maintain high levels of customer satisfaction (CSI) by resolving concerns and fostering long-term relationships.
• Adhere to OEM service standards and compliance protocols for all documentation and warranty claims.

Requirements

• Diploma or ITI in Automobile/Mechanical Engineering or a related field.
• 1-3 years of hands-on experience as a Service Advisor in an authorized automotive workshop.
• Proficiency in local language and basic English for customer interaction.
• Strong understanding of automotive service processes and vehicle parts.
• Ability to operate Dealer Management Systems (DMS) and MS Office tools.
• Valid two-wheeler or four-wheeler driving license.

Preferred

• Prior experience with a reputed OEM dealership network.
• Basic knowledge of modern vehicle diagnostic tools and software.
• Proven track record of achieving individual and workshop service targets.

Skills

Technical

Automotive Technical Troubleshooting, DMS Software Proficiency, Warranty Claim Processing, Vehicle Maintenance Knowledge, Estimating and Invoicing

Soft Skills

Customer Relationship Management, Conflict Resolution, Time Management, Clear Verbal Communication, Multitasking

Qualifications

Education: Diploma or ITI in Automobile/Mechanical Engineering

Experience: 1-3 years in an authorized automotive service center

Certifications: OEM-specific Service Advisor Certification, Valid Driving License

Work Environment

This is an on-site role based in a high-paced, modern automotive workshop. We pride ourselves on a collaborative team culture, providing a professional workspace equipped with the latest diagnostic technology and a focus on safety and employee development.

Growth Opportunities

We offer structured career progression paths from Service Advisor to Team Leader or Service Manager roles. Employees benefit from regular OEM-certified training programs, continuous learning modules, and a culture that promotes internal promotions and professional development.