This role acts as the primary interface between the dealership's service department and its customers, ensuring a seamless vehicle maintenance experience. It focuses on diagnosing customer needs, recommending essential repairs, and driving service revenue through proactive communication and professional consultation.
Key Responsibilities
- Greet customers upon arrival and conduct a thorough primary inspection of the vehicle to document concerns and requirements.
- Prepare detailed job cards in the Dealer Management System (DMS) with accurate cost and time estimates for repairs.
- Consult with customers regarding technical issues and recommend value-added services (VAS) or additional repairs to enhance vehicle performance.
- Coordinate with the workshop floor supervisor to track repair progress and ensure promised delivery times are met.
- Explain the final invoice and technical work performed to the customer during vehicle delivery to ensure transparency.
- Handle customer grievances effectively and resolve service-related queries to maintain high satisfaction levels.
- Follow up with customers post-service to collect feedback and remind them of upcoming maintenance schedules.
- Promote annual maintenance contracts (AMC), insurance renewals, and extended warranties to drive dealership profitability.
Requirements
- 1 to 3 years of experience as a Service Advisor in an authorized automobile dealership.
- Diploma or ITI in Automobile or Mechanical Engineering (Graduates with relevant experience may apply).
- Excellent communication skills in the local language and functional English.
- Proven ability to convince customers and handle objections professionally.
- Basic understanding of automotive mechanical systems and spare parts.
- Possession of a valid four-wheeler driving license.
- Proficiency in using Dealer Management Systems (DMS) and Microsoft Office.
Preferred
- Previous experience with a major OEM (Maruti Suzuki, Hyundai, Tata Motors, etc.).
- Certification in Service Advisor modules from an authorized OEM training center.
- Basic knowledge of motor insurance claim processes and cashless settlements.
Skills
Technical
Vehicle Diagnostics Basics, DMS Operations, Cost Estimation, Technical Writing (Job Cards), Inventory Knowledge
Soft Skills
Persuasive Selling, Conflict Resolution, Active Listening, Time Management, Customer Empathy
Qualifications
Education: Diploma/ITI in Automobile/Mechanical Engineering or Graduate
Experience: 1-3 years in Automotive Service
Certifications: OEM Certified Service Advisor (Preferred), Driving License (Mandatory)
Work Environment
This is a full-time, on-site position based at the dealership workshop. Standard working hours are 6 days a week, typically from 9:00 AM to 6:30 PM, requiring high energy and constant interaction with customers and technical teams.
Growth Opportunities
The company provides a structured career path where high-performing Service Advisors can progress to Senior Service Advisor, Floor Supervisor, Workshop Manager, and eventually Service Manager roles within the dealer network.
