This role involves driving revenue growth by building strong customer relationships and delivering exceptional product experiences within a high-energy dealership environment. The focus is on identifying customer needs and providing tailored automotive solutions that align with the brand's premium market positioning.
Key Responsibilities
- Manage the complete sales lifecycle from initial customer inquiry to final vehicle delivery and documentation.
- Perform professional vehicle demonstrations and accompany customers on test drives to highlight key features and safety aspects.
- Consistently achieve monthly sales targets for new vehicles, accessories, and value-added services like extended warranties.
- Maintain accurate and timely records of all customer interactions and lead statuses in the Dealer Management System (DMS).
- Collaborate with the Finance and Insurance (F&I) department to streamline loan approvals and insurance policy issuance for clients.
- Conduct proactive follow-ups with prospective leads generated through digital platforms, walk-ins, and field activities.
- Ensure the showroom floor and display vehicles are maintained according to the OEM's global brand standards.
- Collect and report market intelligence regarding competitor activities and local consumer trends to the Sales Manager.
Requirements
- Valid permanent four-wheeler driving license is mandatory.
- Excellent verbal communication skills in the local language and English.
- Proven experience in retail sales or customer-facing roles within a fast-paced environment.
- Willingness to work on weekends and follow a standard 6-day work week.
- Basic proficiency in Microsoft Office and digital CRM tools.
- Strong negotiation skills and a result-oriented mindset.
Preferred
- Previous experience working with a reputed automotive OEM dealership.
- Familiarity with the RTO registration process and local taxation norms.
- Experience in pre-owned car evaluation and exchange processes.
- Existing network within local corporate or institutional sectors.
Skills
Technical
CRM/DMS Navigation, Vehicle Technical Specifications, Retail Finance Understanding, Market Analysis
Soft Skills
Customer Relationship Management, Persuasive Communication, Active Listening, Conflict Resolution, Time Management
Qualifications
Education: Graduate in any stream (B.A., B.Com, B.Sc) or Diploma in Automobile/Mechanical Engineering.
Experience: 1 to 3 years of experience in automotive sales or high-value retail sectors.
Certifications: OEM Sales Process Certification (preferred), Soft Skills or Sales Training Certification
Work Environment
On-site showroom operations with a professional, team-oriented culture that values work-life balance through structured scheduling and a supportive management style.
Growth Opportunities
High-performing individuals have access to structured career paths leading to Senior Sales Consultant and Team Leader positions, supplemented by regular OEM-led learning and development programs.
