Sales Consultant

This role involves acting as the primary point of contact for prospective buyers, guiding them through the entire vehicle purchase journey from initial inquiry to final delivery. It requires a proactive approach to lead generation and a deep commitment to delivering exceptional customer service within a high-energy showroom environment.

Key Responsibilities

• Manage walk-in inquiries and digital leads to convert potential prospects into confirmed bookings.

• Conduct detailed product demonstrations highlighting vehicle features, safety standards, and unique selling propositions.

• Facilitate and accompany customers on test drives while ensuring all safety protocols and OEM standards are followed.

• Assist customers with financial documentation, insurance options, and old vehicle exchange evaluations.

• Maintain accurate and real-time records in the Dealer Management System (DMS) for lead tracking and follow-ups.

• Coordinate with the stockyard and PDI (Pre-Delivery Inspection) teams to ensure timely and error-free vehicle delivery.

• Achieve monthly sales volume targets and maintain high Customer Satisfaction Index (CSI) scores.

• Build and maintain long-term relationships with customers to generate referrals and repeat business.

Requirements

• Minimum 1 to 3 years of experience in retail sales, ideally within the automotive, BFSI, or retail sectors.

• Strong verbal and written communication skills in English and the local regional language.

• Possession of a valid permanent four-wheeler driving license is mandatory for conducting test drives.

• Proven track record of meeting or exceeding monthly sales targets in a target-driven environment.

• Proficiency in using CRM software, Dealer Management Systems (DMS), or mobile sales applications.

• Willingness to work a 6-day week including weekends and public holidays as per industry standards.

Preferred

• Prior experience with a reputed automotive Original Equipment Manufacturer (OEM) dealership.

• Basic understanding of retail finance, motor insurance, and RTO registration processes.

• Local residency with a strong geographical understanding of the assigned territory.

Skills

Technical

Automotive Product Knowledge, CRM/DMS Navigation, Microsoft Office, Sales Funnel Management, Retail Finance Calculations

Soft Skills

Persuasive Negotiation, Active Listening, Customer Relationship Management, Resilience, Professional Grooming

Qualifications

Education: Graduate in any discipline (B.Com, BBA, B.A., or B.Sc preferred)

Experience: 1-3 years in a front-end sales or customer-facing role

Certifications: OEM Sales Certification (preferred), IRDA License for insurance (advantageous)

Work Environment

This is a full-time, on-site role based in a premium showroom facility, requiring a professional dress code and a 6-day work week.

Growth Opportunities

We provide a structured career path where high-performing consultants can advance to Senior Sales Consultant or Team Leader positions within 18-24 months, alongside opportunities for OEM-level training and certification.