Sales Consultant

Job description                                                                                                       Relationship Executive – Sales

Role Objectives

§  Achieve Sales Targets: Strive to meet and exceed sales targets through effective Customer engagement and sales strategies.

§  Customer Handling Excellence: Provide exceptional Customer service by addressing inquiries, resolving issues, and ensuring a positive experience throughout the sales process.

§  Customer Data Management: Accurately enter and maintain Customer data in the system to ensure seamless follow-up, personalized service, and efficient record-keeping.

§  Relationship Building: Develop and nurture strong relationships with Customers to foster loyalty, encourage repeat business, and generate referrals.

Reporting to: Team Manager Sales as per leadership structure.

Qualification - Experience - Skillset

Qualification Requirement: Bachelor’s degree in marketing/ sales.

Experience: Minimum 2 Years of Work Experience in automobile sales out of which one year should be with luxury automobile

 Requirement:

• HNI Customer handling

• Effective communication

• Objection handling

• Ability to provide premium Customer experience

Area of Work

Sales Target Achievement

§  Execute sales plans to meet and exceed targets.

§  Monitor sales performance.

§  Nurture every lead source wisely.

Customer Interaction and Services:

§  Respond promptly to Customer inquiries, providing accurate information and solutions.

§  Ensure a smooth and enjoyable Customer journey from initial contact through to post-sale follow-up.

§  Handle Customer complaints with professionalism, aiming for swift resolution and Customer satisfaction.

Data Management and Accuracy

§  Accurately input Customer information into the CRM system to maintain up-to-date records.

§  Regularly review and update Customer data to ensure reliability and relevance.

§  Utilize Customer data to personalize interactions and enhance service delivery.

Relationship Development

§  Build strong, trust-based relationships with Customers through consistent and meaningful interactions.

§  Engage in regular follow-ups to maintain Customer interest and loyalty.

§  Encourage repeat business and referrals by providing exceptional service and support.

Market Analysis and Adaptation

§  Keep abreast of market trends, competitor activities, and industry developments.

§  Suggest sales strategies based on market insights to maintain a competitive edge.

Feedback Utilization

• Analyze feedback to identify common themes and areas for improvement.

• Suggest changes based on feedback to enhance Customer satisfaction and sales effectiveness.