Relationship Manager

This role involves driving vehicle sales by building strong connections with prospective buyers and ensuring a seamless purchase journey from inquiry to delivery. The focus is on achieving individual volume targets while maintaining high customer satisfaction standards and promoting value-added services like insurance and finance.

Key Responsibilities

• Manage the end-to-end sales process for walk-in customers and digital leads within the dealership.

• Conduct professional product demonstrations and facilitate test drives following OEM safety protocols.

• Address customer queries regarding vehicle features, technical specifications, and pricing structures.

• Coordinate with the Finance and Insurance (F&I) department to provide comprehensive ownership solutions to clients.

• Maintain meticulous records of customer interactions and lead statuses in the Dealer Management System (DMS).

• Execute post-delivery follow-ups to ensure customer satisfaction and generate referrals for future business.

• Participate in outdoor promotional activities, corporate displays, and local marketing events to expand the customer base.

• Ensure the showroom display area and test drive vehicles are maintained according to brand standards.

Requirements

• Minimum of 1 to 3 years of experience in automotive sales or high-value retail environments.

• A valid Indian four-wheeler driving license is mandatory for conducting test drives.

• Fluency in the local regional language and functional proficiency in English.

• Strong understanding of the Indian automotive market and current consumer trends.

• Ability to work a 6-day week including weekends and public holidays.

• Proficiency in basic computer applications and mobile-based CRM tools.

Preferred

• Prior experience working with an authorized OEM dealership network.

• Existing knowledge of vehicle financing processes and insurance documentation.

• Certification in sales or customer service from a recognized institute.

Skills

Technical

Dealer Management System (DMS) navigation, Lead Management Systems, Microsoft Office Suite, Automotive Technical Knowledge

Soft Skills

Persuasive Communication, Negotiation Skills, Customer Empathy, Active Listening, Time Management

Qualifications

Education: Bachelor’s Degree in any stream (B.Com, BBA, or B.Sc. preferred).

Experience: 1-3 years in Sales or Customer Relations.

Certifications: OEM Sales Process Certification (preferred), Soft Skills Training Certificate

Work Environment

This is a full-time, on-site role based at the dealership showroom. It requires active movement, interaction with various departments, and occasional travel for home visits or corporate events. Standard working hours apply with a 6-day work week.

Growth Opportunities

High-performing Relationship Managers can progress to Senior Relationship Manager or Team Leader roles within 2-3 years. The company provides a clear career path toward Sales Manager and Branch Manager positions based on performance and leadership potential.