Relationship Manager

This role involves managing high-value customer relationships and driving vehicle sales within an authorized dealership environment. You will serve as the primary point of contact for clients, guiding them through the entire purchase journey while ensuring high levels of customer satisfaction and brand loyalty.

Key Responsibilities

• Manage the end-to-end sales cycle, from initial lead generation to vehicle delivery and post-sales follow-up.
• Conduct professional vehicle demonstrations and test drives, highlighting technical features and benefits to prospective buyers.
• Achieve monthly and quarterly sales targets for vehicle units, insurance, and extended warranty packages.
• Maintain an updated database of prospects in the dealership CRM and ensure timely follow-ups.
• Coordinate with the finance and documentation teams to facilitate seamless loan processing and RTO registrations.
• Cultivate long-term relationships with existing clients to drive referrals and repeat business.
• Participate in off-site promotional events, corporate tie-ups, and vehicle exhibitions to expand market reach.

Requirements

• Proven track record of 3-5 years in automotive sales or premium retail sectors.
• In-depth understanding of the Indian automotive market, including vehicle segments and competitor offerings.
• Strong proficiency in CRM software and basic computer applications (MS Office).
• Excellent communication skills in English and the local regional language.
• Valid two-wheeler or four-wheeler driving license is mandatory.
• Demonstrated ability to handle high-pressure sales environments and meet aggressive targets.

Preferred

• Previous experience working with an authorized OEM dealership.
• Existing network of corporate or retail clients in the local region.
• Knowledge of vehicle financing products and insurance regulations (IRDA norms).

Skills

Technical

Automotive Product Knowledge, Lead Management Systems (CRM), Sales Pipeline Management, Financial Documentation Handling, Test Drive Safety Protocols

Soft Skills

Negotiation and Persuasion, Active Listening, Interpersonal Relationship Building, Time Management, Adaptability

Qualifications

Education: Graduate degree in any stream; MBA in Marketing or Sales is highly preferred.

Experience: 3-5 years of relevant experience in automotive sales or luxury retail.

Certifications: Valid Driving License, OEM Sales Certification (preferred)

Work Environment

This is an on-site, full-time role based at an authorized dealership facility. The work schedule includes 6 days a week, with weekend availability being mandatory as it is peak time for showroom footfall.

Growth Opportunities

The company offers a structured career path with opportunities to transition into Team Leader or Sales Manager roles. High performers are eligible for internal training programs, leadership development workshops, and potential relocation to premium outlets within our national network.