Relationship Manager

This role focuses on bridging the gap between customer aspirations and premium automotive ownership through personalized consultation and exceptional service. It offers a platform to represent a market-leading brand while benefiting from structured mentorship and a culture that values individual well-being.

Key Responsibilities

• Manage the end-to-end sales process from initial inquiry to final vehicle delivery, ensuring a premium customer experience.
• Conduct professional product demonstrations and test drives while highlighting technical specifications and safety features.
• Coordinate with the Finance and Insurance (F&I) department to facilitate loan processing and insurance documentation for customers.
• Maintain and update the Dealer Management System (DMS) with accurate lead data and customer interaction history.
• Execute proactive follow-ups with prospective leads to improve conversion rates and build a robust sales pipeline.
• Achieve monthly and quarterly retail targets while adhering to the brand's standard operating procedures.
• Build long-term relationships with existing customers to generate repeat business and high-quality referrals.
• Participate in outdoor promotional events and corporate displays to enhance brand visibility and lead generation.

Requirements

• Bachelor’s degree in any discipline from a recognized university.
• 1 to 3 years of experience in sales, preferably within the automotive or high-end retail sectors.
• Possession of a valid four-wheeler driving license is mandatory.
• Fluency in English and the local regional language to effectively communicate with a diverse clientele.
• Strong understanding of the Indian automotive market and current consumer trends.
• Proficiency in basic computer applications and CRM/DMS software.

Preferred

• Prior experience working with an authorized OEM dealership.
• Knowledge of automotive financing and IRDA insurance regulations.
• Certifications in sales management or professional communication.

Skills

Technical

CRM Software Proficiency, Product Knowledge, Inventory Management, DMS Operations, Sales Forecasting

Soft Skills

Active Listening, Negotiation Skills, Customer Relationship Management, Conflict Resolution, Time Management

Qualifications

Education: Graduate (B.A., B.Com, B.Sc, BBA, or equivalent)

Experience: 1-3 years in Sales or Customer Service

Certifications: Valid 4-Wheeler Driving License, OEM Sales Training Certification (Preferred)

Work Environment

The role operates in a state-of-the-art showroom environment with a 6-day work week. We emphasize a positive team culture that promotes work-life balance and provides flexible scheduling options to meet personal commitments.

Growth Opportunities

The organization provides clear career advancement paths, allowing high-performing Relationship Managers to transition into Senior RM or Team Leader roles within 18-24 months. Employees also have access to comprehensive learning and development programs to sharpen their managerial skills.