Relationship Manager

This role involves driving retail growth by managing the end-to-end customer journey within a high-energy dealership environment. The focus is on building lasting relationships through expert product consultation and ensuring a seamless vehicle delivery experience for every walk-in customer.

Key Responsibilities

• Greet and attend to walk-in customers, providing detailed explanations of car features, technical specifications, and pricing structures.

• Conduct comprehensive needs-analysis to recommend suitable vehicle models that align with customer lifestyle and budget requirements.

• Organize and execute vehicle test drives while ensuring all safety protocols and dealership guidelines are followed.

• Proactively follow up with potential leads via phone and email to move them through the sales funnel.

• Coordinate with the finance, insurance, and accessories departments to provide a holistic purchase solution to the customer.

• Manage the vehicle delivery process, ensuring all documentation is complete and the customer receives a premium handover experience.

• Maintain accurate records of customer interactions and sales activities in the dealership Management System (DMS).

• Stay updated on competitor products, market trends, and periodic OEM training modules.

Requirements

• Minimum 12th pass; however, a Graduate degree in any stream is highly preferred.

• Must possess a valid two-wheeler driving license and a personal vehicle for local commuting.

• Excellent verbal communication skills in the local language and functional English.

• Strong interpersonal skills with a presentable personality and professional grooming standards.

• Ability to work in a target-driven environment with a customer-first mindset.

• Flexibility to work 6 days a week, including weekends and public holidays.

Preferred

• Prior experience in automobile sales or high-value retail sectors.

• Knowledge of local geography in Makarba and Prahladnagar areas.

• Basic understanding of car finance and insurance processes.

• own house mandatory in Ahmedabad location

Skills

Technical

CRM/DMS Software usage, Microsoft Office (Excel, Word), Product Demonstration, Vehicle Specification Comparison

Soft Skills

Persuasive Negotiation, Active Listening, Relationship Building, Time Management, Conflict Resolution

Qualifications

Education: Higher Secondary (12th Pass) or Graduate (B.A., B.Com, B.Sc, BBA)

Experience: 0-3 years in Sales or Customer Service

Certifications: Valid Two-Wheeler Driving License (Mandatory),

Work Environment

On-site showroom operations in Makarba/Prahladnagar. Standard 6-day work week with rotational offs. Requires high energy and significant time spent on the showroom floor and conducting test drives.

Growth Opportunities

High-performing executives can transition into Senior Sales Consultant or Team Leader roles within 2-3 years. Clear career pathways are available into Corporate Sales or Exchange/Pre-owned car divisions.