RECEPTIONIST

Serve as the first point of contact for all visitors and customers entering the dealership. This role is responsible for creating a welcoming environment while efficiently managing inquiries and directing foot traffic to the appropriate departments.

Key Responsibilities

• Greet all customers and visitors with a professional and welcoming demeanor upon arrival at the showroom.
• Maintain the reception area in a neat and organized condition at all times.
• Manage the front-desk phone system, routing incoming calls to relevant departments and taking messages as required.
• Maintain a daily log of customer footfall and inquiry walk-ins.
• Coordinate with the sales team to ensure customers are assigned to the correct Sales Consultant.
• Assist the administration department with basic documentation, data entry, and filing tasks.
• Ensure all promotional brochures and materials at the reception desk are stocked and updated.

Requirements

• Excellent verbal communication skills in English and the local regional language.
• Professional grooming and a polite, helpful attitude.
• Basic proficiency in MS Office (Word, Excel) for daily record-keeping.
• Ability to handle a multi-line telephone switchboard.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Willingness to work a 6-day work week including weekends.

Preferred

• Prior experience in front-office management or customer-facing roles.
• Familiarity with automotive dealership operations.
• Knowledge of CRM software for basic customer entry.

Skills

Technical

MS Office Suite, Switchboard Operation, Data Entry, Record Keeping

Soft Skills

Active Listening, Customer Service Orientation, Professional Etiquette, Interpersonal Skills, Time Management

Qualifications

Education: 12th Pass or Graduate from a recognized board/university.

Experience: 0-0 years (Freshers are encouraged to apply).

Certifications: Basic Computer Course certification is an added advantage.

Work Environment

On-site at the dealership showroom. The role requires a professional dress code as per company policy. Standard working hours are 9:30 AM to 6:30 PM, six days a week.

Growth Opportunities

We provide a clear career progression path within the sales and administration departments. High-performing individuals may be promoted to Sales Consultant or Administrative Executive roles based on internal performance reviews.