This role is responsible for overseeing the technical excellence and operational flow of the workshop floor. It involves ensuring every vehicle serviced meets stringent OEM quality standards while managing a team of technicians to optimize turnaround time and minimize repeat repairs.
Key Responsibilities
- Conduct final inspections and mandatory road tests for all vehicles to ensure all customer complaints are addressed.
- Supervise floor technicians and provide expert technical guidance on complex mechanical, electrical, and electronic repairs.
- Monitor Workshop Loading (WLO) and bay productivity to ensure vehicles are delivered within the promised time (PTD).
- Audit job cards and technical reports for accuracy and completeness before vehicle handover to the Service Advisor.
- Enforce 100% compliance with OEM service standards, safety protocols, and 5S workplace management practices.
- Coordinate with the Parts Department to ensure timely availability of components for ongoing repairs.
- Manage workshop equipment maintenance and ensure proper usage of specialized diagnostic tools by the technical team.
- Identify training needs for technicians and conduct on-the-job training to improve overall workshop competency.
Requirements
- Diploma or B.E. in Automobile or Mechanical Engineering.
- Minimum 5-7 years of experience in an authorized automotive workshop environment.
- Valid Indian four-wheeler driving license with a clean driving record for road testing.
- Proficiency in using Dealer Management Systems (DMS) and diagnostic scanning tools.
- In-depth knowledge of BS-VI engine technology, transmission systems, and automotive electricals.
- Strong understanding of workshop floor management and labor productivity metrics.
Preferred
- OEM-specific technical certifications (e.g., Master Technician or Gold Level).
- Experience in managing large teams of 15+ technicians.
- Knowledge of Lean Manufacturing or Six Sigma principles in a service context.
Skills
Technical
Advanced Engine Diagnostics, DMS Operations, Wheel Alignment & Balancing, Electrical Circuitry Analysis, Workshop Equipment Calibration
Soft Skills
Leadership and Mentoring, Conflict Resolution, Attention to Detail, Effective Communication, Time Management
Qualifications
Education: Diploma/B.E. in Automobile or Mechanical Engineering; ITI with significant experience may be considered.
Experience: 5 to 10 years of experience in automotive service operations.
Certifications: OEM Technical Certification, Safety Management Certification, Pollution Under Control (PUC) Certification process knowledge
Work Environment
Standard 6-day work week on-site at a high-volume authorized workshop. Includes exposure to workshop noise and mechanical environments. Standard shift is 9:00 AM to 6:00 PM.
Growth Opportunities
Candidates can progress to Workshop Manager or Service Manager roles, or transition into OEM-level technical training and field service engineering positions.