Pre Delivery Inspector

Hyundai PDI & Audit Standards   For PDI In-Charge

Description: Pre-Delivery Inspection In charge

1. PDI Process Compliance (Critical Audit Area)

• Perform 100% Pre-Delivery Inspection strictly as per Hyundai OEM PDI checklist

• Ensure PDI is completed before invoicing and delivery

• No vehicle to be delivered without signed and approved PDI checklist

• Adherence to VIN-wise PDI tracking

2. Vehicle Inspection Standards

Exterior

• No scratches, dents, paint mismatch, or rust

• Proper fitment of bumpers, panels, mirrors, lights

Interior

• Clean seats, dashboard, roof liner, door trims

• No stains, damages, warning lights, or abnormal sounds

Engine & Electrical

• Proper fluid levels (engine oil, coolant, brake fluid, washer fluid)

• Battery voltage within OEM limits

• No ECU error codes / warning indicators

Underbody & Tyres

• No transit damage or leakage

• Correct tyre pressure as per Hyundai standards

• Spare wheel, jack, and tool kit availability

3. Accessories & Fitment Audit

• Approved accessories fitted as per job card

• Proper electrical connections without wire cuts

• No non-approved or duplicate accessories

• Accessories billing to match physical fitment

4. Cleanliness & Vehicle Readiness

• Protective covers removed (seat covers, steering, floor mats)

• Vehicle washed, vacuumed, and polished before delivery

• Fuel level as per dealership policy

• Number plates, FASTag, and mandatory stickers affixed

5. Documentation & Records (Major Audit Focus)

• Signed PDI checklist for every delivered vehicle

• VIN matching across PDI sheet, invoice, and delivery note

• Record retention as per Hyundai audit norms

• Zero manual overwriting or missing entries

6. SOP & Process Discipline

• Dedicated PDI area with proper lighting and safety markings

• PDI conducted only by trained and authorized personnel

• Use of standard Hyundai tools and equipment

• Compliance with Hyundai Dealer Management System (DMS) updates

7. Defect Handling & Escalation

• Immediate reporting of transit or manufacturing defects

• Rectification confirmation before delivery

• No delivery with open quality concerns

• Proper escalation to Hyundai technical team when required

8. Customer Satisfaction (CSI Impact)

• Zero repeat complaints related to PDI lapses

• Support sales team during customer delivery walkthroughs

• Ensure customer-ready condition to protect CSI scores

9. Audit KPIs Evaluated by Hyundai

• PDI compliance percentage (Target: 100%)

• Zero post-delivery quality complaints

• Documentation accuracy score

• SOP adherence and housekeeping score

10. Common Audit Observations to Avoid

• Incomplete or unsigned PDI checklist

• PDI done after invoicing

• Missing accessories or toolkit

• Delivery with warning lights ON

• Poor vehicle cleanliness

Required Skills & Competencies

• Strong knowledge of automobile systems (preferably Hyundai vehicles)

• Attention to detail and quality orientation

• Basic diagnostic and inspection skills

• Good coordination and communication skills

• Ability to work under delivery pressure

·         Follow Hyundai SOPs, safety norms, and dealership policies

·         Maintain discipline and cleanliness in the PDI area

Qualification:

• 12th/ITI / Diploma in Automobile or Mechanical Engineering (preferred)/Graduate

• 2–5 years experience in PDI / service operations at an automobile dealership

• Prior experience with Hyundai or similar OEM is an added advantage