Insurance Sales Telecaller

This role involves driving revenue by proactively reaching out to new and existing automotive customers to promote and sell motor insurance products. The ideal candidate will be responsible for managing the entire sales cycle over the phone, ensuring high conversion rates and exceptional customer service.

Key Responsibilities

• Execute outbound sales calls to prospective and existing vehicle owners to offer motor insurance renewal and new policy products.

• Explain insurance coverage, benefits, and premium details clearly to customers in compliance with IRDAI guidelines.

• Maintain and update the Customer Relationship Management (CRM) system with accurate lead statuses and follow-up schedules.

• Resolve customer queries regarding policy documentation, claim procedures, and premium calculations over the phone.

• Achieve monthly and quarterly sales targets for insurance penetration and revenue generation.

• Coordinate with the dealership sales and service teams to identify cross-selling opportunities for insurance products.

• Ensure 100% compliance with internal policies and regulatory standards during all customer interactions.

Requirements

• Proven experience in tele-sales or inside sales, preferably within the automotive or insurance sector.

• Excellent verbal communication skills in English and the local regional language.

• Proficiency in Microsoft Office Suite and basic CRM software.

• Ability to handle objections and negotiate effectively to close sales.

• Understanding of motor insurance products and general automotive industry trends.

• Strong time management skills with the ability to handle high-volume calling lists.

Preferred

• Prior experience working with a major insurance provider or an authorized automotive dealership.

• Existing IRDAI certification or insurance license.

• Exposure to DMS (Dealer Management Systems) for lead tracking.

• Experience in handling high-pressure sales environments with target-based incentives.

Skills

Technical

CRM Software, Motor Insurance Domain Knowledge, MS Excel, Lead Management, Tele-calling Etiquette

Soft Skills

Active Listening, Persuasion and Negotiation, Resilience, Conflict Resolution, Customer-centric Approach

Qualifications

Education: Graduate in any stream

Experience: 3-5 years of experience in tele-sales, insurance, or automotive retail

CertifiLicense (Preferred)

Work Environment

This is a full-time, on-site position based at our dealership facility. Standard working hours are 6 days a week, 9:30 AM to 6:30 PM, with a professional office setup designed to support high-volume calling operations.

Growth Opportunities

Employees in this role have a clear path to becoming Senior Insurance Sales Consultants, Team Leaders, or transitioning into broader Sales Management roles within our expanding network of dealerships.