This role involves overseeing the entire insurance portfolio of the dealership, ensuring seamless issuance of new policies and maximizing renewal rates. It acts as a critical bridge between customers, insurance companies, and the service department to facilitate smooth claim processing and maintain regulatory compliance.
Key Responsibilities
- Manage the end-to-end insurance renewal process to ensure high retention of the existing customer base.
- Oversee the issuance of new vehicle insurance policies and ensure error-free documentation within the Dealer Management System (DMS).
- Coordinate with multiple insurance partners to negotiate competitive quotes and maintain strong professional relationships.
- Assist customers in the claim settlement process, coordinating with the workshop and surveyors for timely approvals and cashless facilities.
- Monitor and report on monthly insurance penetration, commission tracking, and payout reconciliations.
- Ensure 100% compliance with IRDA guidelines and internal dealership audit standards.
- Train the sales and service teams on various insurance products and add-on covers to drive value-added sales.
- Analyze market trends and competitor insurance offerings to provide strategic recommendations to the management.
Requirements
- Minimum 3-5 years of experience in automotive insurance management within a dealership environment.
- In-depth knowledge of motor insurance products, add-on covers (Zero Dep, RTI, Engine Protect), and claim procedures.
- Valid IRDA Composite Broker or Specified Person (SP) certification.
- Proficiency in Dealer Management Systems (DMS) and MS Office (Excel, Word).
- Excellent understanding of the Indian motor insurance regulatory landscape.
- Proven track record of meeting renewal and penetration targets.
Preferred
- Experience handling insurance for high-volume or luxury automotive brands.
- Knowledge of cashless tie-ups and garage network management.
- Exposure to digital insurance portals and automated renewal platforms.
Skills
Technical
Insurance Underwriting Knowledge, DMS Operations, Claim Documentation, Financial Reconciliation, IRDA Compliance
Soft Skills
Negotiation, Conflict Resolution, Team Leadership, Customer Empathy, Analytical Thinking
Qualifications
Education: Graduate in any stream (B.Com preferred) or MBA in Finance/Insurance
Experience: 3-5 years in Finance & Insurance within the automotive industry
Certifications: IRDA Certification (Mandatory)
Work Environment
On-site role at the dealership, standard 6-day work week (9 AM - 6 PM), requiring coordination between sales, service, and external insurance partners.
Growth Opportunities
Opportunity to progress to Regional Insurance Head or Group F&I Manager, overseeing insurance operations across multiple dealership outlets within the network.
