Front Office Manager

Manage daily front office operations and ensure smooth customer handling.

Welcome customers and coordinate vehicle service appointments and bookings.

Prepare job cards and ensure accurate recording of customer and vehicle details.

Coordinate with service advisors, technicians, spare parts, and billing teams.

Monitor vehicle service status and ensure timely delivery to customers.

Handle customer complaints, feedback, and service-related queries.

Ensure accurate service estimates, invoices, and payment collections.

Follow up with customers for service reminders, feedback, and repeat business.

Monitor customer satisfaction, service quality, and front office team performance.

Prepare daily service reports and ensure compliance with workshop policies and procedures.