Telecaller

Greeting from Group Landmark!

Group Landmark is hiring for Telecaller at Thaltej, Ahmedabad

The primary responsibility will be to contact existing customers to remind them of upcoming or overdue car service appointments and assist them in scheduling their visits at Service center.

Key Responsibilities:

• Make outbound calls to customers to remind them of scheduled or due vehicle services.

• Maintain accurate call records and update the CRM system with customer responses.

• Explain service benefits and promotions, if applicable.

• Schedule service appointments and coordinate with the service team.

• Handle customer queries politely and professionally.

• Follow up with customers who missed or postponed their appointments.

• Meet daily/weekly calling and conversion targets.

Preferred Skills:

• Basic computer knowledge and experience with MS Office or CRM systems.

• Strong customer service and interpersonal skills.

• Previous experience in telecalling, customer service, or automotive industry is an advantage.