service adviser

Acts as the primary point of contact between the customer and the workshop, facilitating a seamless vehicle maintenance experience. Focuses on diagnosing customer concerns, providing accurate cost estimates, and ensuring high levels of customer satisfaction through transparent communication.

Key Responsibilities

• Conduct thorough vehicle walk-around inspections and create detailed job cards in the Dealer Management System (DMS).
• Communicate repair requirements and cost estimates clearly to customers, obtaining necessary approvals before work commences.
• Collaborate with the workshop floor supervisor to track vehicle progress and ensure promised delivery times are met.
• Identify and recommend additional value-added services or necessary repairs to enhance vehicle safety and performance.
• Manage customer complaints effectively, providing timely resolutions and maintaining professional decorum.
• Ensure final vehicle inspections are completed and explain the invoice details to the customer during delivery.
• Perform post-service follow-up calls to gauge customer satisfaction and address any residual concerns.

Requirements

• 1 to 3 years of experience as a Service Advisor in an authorized automotive dealership.
• Valid four-wheeler driving license is mandatory for vehicle movement and testing.
• Proficiency in local regional languages and basic English for documentation.
• Strong understanding of automotive mechanical systems and maintenance schedules.
• Hands-on experience working with Dealer Management Systems (DMS).
• Excellent interpersonal skills and the ability to handle high-pressure situations.

Preferred

• Previous experience with a Tier-1 OEM-authorized service center.
• Technical certification from an automotive manufacturer.
• Knowledge of insurance claim processes and cashless settlement procedures.

Skills

Technical

DMS Operations, Vehicle Diagnostics Knowledge, Job Card Documentation, Cost Estimation, MS Office Suite

Soft Skills

Customer Relationship Management, Active Listening, Conflict Resolution, Time Management, Persuasive Communication

Qualifications

Education: Diploma or ITI in Automobile/Mechanical Engineering; Graduates with relevant experience may also apply.

Experience: 1-3 years in an automotive service environment.

Certifications: OEM Service Advisor Certification (preferred), Valid Four-Wheeler License

Work Environment

Fast-paced dealership workshop environment requiring 6 days a week on-site presence. Standard shift timings apply (typically 9 AM to 6 PM or 10 AM to 7 PM).

Growth Opportunities

Candidates can progress to Senior Service Advisor, Floor Supervisor, or Workshop Manager roles within the company network based on performance and OEM training completion.