Relationship Manager

This role focuses on driving high-quality customer interactions and maintaining long-term engagement to achieve dealership sales targets. It serves as the primary bridge between potential buyers and the brand's automotive offerings, ensuring a premium purchase experience from lead to delivery.

Key Responsibilities

• Manage the end-to-end sales process for prospective customers, from initial inquiry to vehicle delivery.
• Conduct professional product demonstrations and organized test drives to highlight vehicle features and performance.
• Maintain and update the Dealer Management System (DMS) daily with accurate lead status and customer interaction data.
• Coordinate closely with the Finance and Insurance (F&I) department to provide customized loan and insurance packages.
• Achieve monthly individual sales targets and contribute to the overall dealership revenue goals.
• Execute follow-up calls and post-delivery check-ins to ensure customer satisfaction and generate referral leads.
• Participate in showroom events, outdoor displays, and corporate sales activities to expand the customer base.

Requirements

• Minimum 1-3 years of experience in automotive sales or high-value retail environments.
• Valid permanent four-wheeler driving license and comfort with conducting test drives.
• Fluency in the local regional language and professional proficiency in English.
• Strong negotiation skills and the ability to handle customer objections effectively.
• Willingness to work in a high-pressure, target-oriented environment with a standard 6-day work week.
• Proven track record of meeting or exceeding sales KPIs in previous roles.

Preferred

• Experience working with authorized OEM dealerships or premium automotive brands.
• Basic understanding of RTO documentation, vehicle registration, and motor insurance processes.
• Existing network within local corporate or residential sectors for lead generation.

Skills

Technical

CRM/DMS Software Proficiency, Microsoft Office (Excel and Word), Sales Funnel Management, Automotive Product Knowledge

Soft Skills

Persuasive Communication, Customer Relationship Management, Professional Grooming, Time Management, Active Listening

Qualifications

Education: Graduate degree in any discipline (B.A., B.Com, B.Sc, BBA).

Experience: 1 to 3 years of professional sales experience.

Certifications: OEM Sales Certification (preferred), IRDA Certification (plus)

Work Environment

Standard on-site showroom environment involving field visits for test drives and client meetings. Standard working hours are 6 days a week, typically 10 AM to 7 PM.

Growth Opportunities

Successful candidates can progress to Senior Relationship Manager or Team Leader roles within 18-24 months, with further opportunities to transition into Sales Management or Corporate Sales based on performance.