Workshop Manager

This role involves driving operational efficiency and maintaining high service standards within the dealership's service department. It focuses on orchestrating technical workflows and leading a dedicated team to deliver exceptional vehicle maintenance and repair services while ensuring strict adherence to brand guidelines and safety regulations.

Key Responsibilities

• Supervise daily workshop activities to ensure optimal resource utilization and timely delivery of serviced vehicles.
• Lead and mentor a team of technicians, service advisors, and floor supervisors to maintain high performance and morale.
• Monitor and improve key workshop metrics including Labor Productivity, Technician Efficiency, and Turnaround Time (TAT).
• Ensure 100% compliance with OEM service standards, technical bulletins, and safety protocols.
• Manage customer grievances and escalations to maintain a high Customer Satisfaction Index (CSI).
• Oversee the maintenance of workshop machinery, tools, and inventory levels for spare parts and consumables.
• Conduct regular quality audits on repaired vehicles to minimize repeat complaints and ensure roadworthiness.
• Coordinate with the spare parts and accounts departments to ensure smooth billing and inventory flow.

Requirements

• Proven experience in managing automotive workshop operations at an authorized dealership.
• In-depth technical knowledge of modern vehicle systems, including engines, transmissions, and electronics.
• Proficiency in using Dealer Management Systems (DMS) such as SAP, Autoline, or OEM-specific software.
• Strong understanding of workshop KPIs and financial aspects like labor revenue and parts margin.
• Demonstrated ability to lead a diverse workforce and manage shop-floor dynamics.
• Excellent communication skills in English and the local language.

Preferred

• Prior experience working with a major Indian or Global OEM brand.
• Familiarity with Electric Vehicle (EV) service requirements and high-voltage safety.
• Knowledge of Lean or Six Sigma principles for workshop process improvement.

Skills

Technical

Diagnostic Tool Operation, Inventory Management, DMS Proficiency, Quality Control Inspection, Technical Troubleshooting

Soft Skills

Team Leadership, Conflict Resolution, Strategic Planning, Customer Relationship Management, Time Management

Qualifications

Education: B.E. / B.Tech in Mechanical or Automobile Engineering; Diploma holders with exceptional experience will be considered.

Experience: 3 to 5 years of experience in automotive service operations, with at least 1-2 years in a supervisory role.

Certifications: OEM Certified Workshop Manager, Technical Lead Certification, Safety Management Certification

Work Environment

Professional dealership workshop environment requiring on-site presence 6 days a week, with standard shift timings (9 AM - 6 PM or 10 AM - 7 PM).

Growth Opportunities

Successful candidates can progress to roles such as Service Manager, General Manager (Service), or Regional Technical Trainer within the dealership group network.