Deployed Fleet Executive ( Fleet Management Executive)

Department: Fleet Management System (FMS) / Customer Success Center(CSC)

Reports To: Service Head  / DKAM

 Job Purpose:

To act as a centralized coordination and monitoring point (SPOC-like role) for fleet uptime assurance under FMS Pack-4. The CSC Executive ensures proactive vehicle monitoring, efficient breakdown handling, and seamless coordination with Tata Motors (TML) workshops and stakeholders to enhance customer uptime and satisfaction.

 𝗗𝗲𝗽𝗹𝗼𝘆𝗺𝗲𝗻𝘁 & 𝗪𝗼𝗿𝗸 𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻:
• 6 days/week: Client Location (On-site support)
• for any administrative work, reporting at Base location – Manjambakkam

• Candidates residing /willing to relocate in and Around OMR-Chennai

 Qualifications & Requirements:

Education & Experience:

• Graduate / Diploma (Automobile / Mechanical preferred)

• 1–3 years’ experience in fleet management / service operations / telematics

Technical Skills:

• Understanding of vehicle diagnostics and fault codes

• Knowledge of service workflows and workshop coordination

• Familiarity with telematics / FMS systems

• Language proficiency in English, Tamil & Hindi, ( Knowing Telugu is added advantage)

Behavioral Skills:

• Strong coordination and communication skills

• Problem-solving and proactive decision-making

• Customer-centric approach

• Ability to work in field + office hybrid model

 Core Responsibilities:

A. Fleet Monitoring & Service Planning

• Schedule preventive service alerts and ensure adherence to maintenance timelines.

• Monitor real-time fault codes and initiate proactive actions for issue resolution.

• Perform prognostic diagnostics to anticipate potential failures and minimize downtime.

B. Breakdown & Ticket Management

• Manage end-to-end breakdown support including logging, tracking, and closure.

• Handle ticket lifecycle management (Opening, Monitoring, Closing) within defined TAT.

• Ensure timely escalation for unresolved issues requiring technical intervention from TML.

C. Coordination & Stakeholder Management

• Coordinate with TML authorized workshops for repair planning and execution.

• Guide customers on parts availability and vehicle reporting readiness.

• Act as a liaison between customer, dealership, and TML teams for seamless communication.

D. Reporting & MIS

• Prepare and submit monthly MIS reports covering uptime, breakdowns, and performance metrics.

• Track KPIs related to uptime assurance and highlight improvement opportunities.

E. Customer Experience & Support

• Ensure high responsiveness and customer satisfaction through proactive communication.

• Support uptime assurance initiatives aligned with fleet performance goals.

Key Performance Indicators (KPIs):

• Fleet uptime percentage (as per contract SLA)

• Breakdown resolution Turnaround Time (TAT)

• Ticket closure efficiency (% within SLA)

• Customer satisfaction score (CSAT / feedback)

• Accuracy and timeliness of MIS reporting