DEALER SALES EXICUTIVE

This role involves managing the end-to-end customer journey within the dealership, from initial inquiry to vehicle delivery. You will serve as the primary point of contact for prospective buyers, facilitating test drives and guiding them through the selection process to ensure high customer satisfaction.

Key Responsibilities

• Manage walk-in customers and handle digital inquiries generated from online leads
• Conduct professional vehicle demonstrations and test drives highlighting key features and benefits
• Explain vehicle financing, insurance schemes, and exchange offers clearly to potential buyers
• Maintain and update the Dealer Management System (DMS) with accurate customer interaction data
• Follow up with prospective leads to track progress and convert inquiries into retail sales
• Coordinate with the stock and logistics team to ensure timely vehicle delivery and documentation
• Achieve monthly sales volume targets and maintain high levels of customer service standards
• Participate in off-site promotional events and roadshows to increase brand visibility

Requirements

• Proven experience in automotive sales or direct customer-facing roles
• Valid two-wheeler and four-wheeler driving license
• Strong command of English and the local regional language
• Proficiency in basic computer operations and CRM/DMS tools
• Willingness to work on a 6-day work week schedule
• Ability to handle high-pressure environments during peak sales seasons

Preferred

• Prior experience working with an OEM authorized dealership
• Understanding of vehicle financing processes and RTO documentation
• Knowledge of local automotive market trends and competitor offerings

Skills

Technical

Automotive product knowledge, DMS/CRM software usage, Test drive safety protocols, Financial documentation handling

Soft Skills

Customer relationship management, Persuasive communication, Active listening, Time management, Conflict resolution

Qualifications

Education: Graduate in any stream (12th pass with significant relevant experience may be considered)

Experience: 1-3 years in Automotive Sales or retail industry

Certifications: Valid Indian Driver's License, OEM Sales Certification (preferred)

Work Environment

On-site at an authorized dealership showroom. This role requires standing for long durations, conducting test drives in various traffic conditions, and frequent interaction with customers on the showroom floor.

Growth Opportunities

We offer a clear career progression path from Sales Executive to Team Leader, Sales Manager, and potentially Branch Manager roles. We provide ongoing OEM training, professional development workshops, and internal promotion opportunities across our dealer network.