Acts as the primary bridge between the customer and the workshop team, ensuring that vehicle service needs are accurately diagnosed and communicated. Focuses on delivering high-quality customer service while maximizing workshop efficiency and meeting revenue targets through transparent communication and technical expertise.
Key Responsibilities
- Greet customers upon arrival and conduct a thorough vehicle walk-around inspection to identify repair needs and potential upsell opportunities.
- Prepare accurate Job Cards in the Dealer Management System (DMS) by documenting customer complaints and vehicle symptoms in detail.
- Provide customers with precise cost estimates and expected delivery timelines for periodic maintenance and accidental repairs.
- Coordinate closely with the Workshop Manager and Technicians to monitor repair progress and ensure quality standards are met.
- Maintain proactive communication with customers regarding any additional work required or changes in the delivery schedule.
- Explain the final invoice, work performed, and warranty terms to the customer during the vehicle delivery process.
- Achieve monthly targets for labor revenue, spare parts sales, and value-added services like ceramic coating or engine protection.
- Handle and resolve customer grievances promptly to ensure high Customer Satisfaction Index (CSI) scores.
Requirements
- 3 to 5 years of proven experience as a Service Advisor in an authorized automobile dealership.
- In-depth knowledge of automotive mechanical systems and periodic maintenance schedules.
- Proficiency in operating Dealer Management Systems (DMS) such as Autoline, SAP, or similar OEM platforms.
- Excellent verbal and written communication skills in English and the local language.
- Valid four-wheeler driving license and ability to perform test drives.
- Strong negotiation and persuasive selling skills to drive value-added service revenue.
Preferred
- Prior experience working with a major OEM brand (Maruti Suzuki, Hyundai, Tata Motors, etc.).
- Knowledge of insurance claim procedures and cashless settlement workflows.
- Certification in customer relationship management or automotive service excellence.
Skills
Technical
Vehicle DiagnosticsDMS OperationsCost EstimationTechnical Writing (Job Cards)Spare Parts Identification
Soft Skills
Conflict ResolutionActive ListeningTime ManagementCustomer EmpathyMulti-tasking
Qualifications
Education
Diploma in Automobile/Mechanical Engineering or Graduate in any stream
Experience
3-5 years in automotive service operations
Certifications
OEM Service Advisor Certification, Valid 4-Wheeler Driving License
What We Offer
- Attractive monthly performance-based incentives
- Provident Fund (PF) and ESI benefits
- Comprehensive health insurance for self and family
- Annual festival bonus and gratuity benefits
- Regular OEM technical and soft-skill training programs
Work Environment
Standard dealership workshop environment requiring 6 days a week on-site presence. Involves high customer interaction and coordination with technical staff in a fast-paced setting.
Growth Opportunities
High-performing Service Advisors can progress to Senior Service Advisor, Floor Supervisor, or Workshop Manager roles within our expanding dealership network.