Customer Service

This role is designed for enthusiastic individuals looking to launch their career in the automotive retail sector. You will act as the primary point of contact for prospective buyers, providing expert guidance on vehicle features and facilitating a premium ownership experience.

Key Responsibilities

• Greet walk-in customers and conduct professional product presentations and vehicle demonstrations.

• Manage customer inquiries through CRM software and schedule test drives effectively.

• Explain vehicle specifications, safety features, and financing options to customers.

• Maintain showroom display standards and ensure vehicle inventory information is updated.

• Coordinate with the documentation team to process booking forms and vehicle registration paperwork.

• Follow up with prospective leads via calls and messages to drive conversion rates.

• Ensure high levels of customer satisfaction throughout the pre-sales and delivery process.

Requirements

• Excellent communication skills in English and the local regional language.

• Valid two-wheeler driving license is mandatory.

• Strong interpersonal skills and a customer-centric mindset.

• Basic proficiency in Microsoft Office and mobile-based CRM applications.

• Ability to work in a fast-paced retail showroom environment.

• Professional demeanor and willingness to learn automotive technical specifications.

Preferred

• Previous experience in retail, hospitality, or customer-facing roles.

• Interest in the automotive industry and new vehicle technologies.

• Strong negotiation and persuasive abilities.

Skills

Technical

Customer Relationship Management (CRM) tools, Product knowledge orientation, Basic digital literacy, Sales documentation processing

Soft Skills

Effective communication, Active listening, Time management, Conflict resolution, Patience and empathy

Qualifications

Education: Graduate in any discipline (12th pass with relevant experience may be considered).

Experience: 0-1 years of experience; freshers are encouraged to apply.

Certifications: Valid Indian Driving License (Two-wheeler/Four-wheeler)

Work Environment

This role is based on-site at our modern automotive dealership. We pride ourselves on a culture that prioritizes work-life balance and offers flexible scheduling options to support our team members' personal needs.

Growth Opportunities

We provide a clear career progression path from Sales Consultant to Team Leader and eventually Sales Manager. Employees have access to regular OEM training programs and certifications that enhance professional development within our pan-India dealership network.