Not disclosed
20 positions
Act as the primary point of contact for clients, ensuring their queries and concerns are addressed promptly while maintaining a high standard of service excellence. This role is pivotal in building long-term relationships and enhancing the overall brand reputation within the dealership network.
Handle inbound calls and walk-in queries regarding vehicle sales, service schedules, and spare parts availability.
Proactively contact existing customers for service reminders, insurance renewals, and post-service feedback surveys.
Maintain and update the Dealer Management System (DMS) with accurate customer data, interaction logs, and follow-up schedules.
Coordinate closely with the workshop and sales teams to resolve customer grievances and ensure timely delivery of promised services.
Assist customers with documentation for insurance claims, extended warranties, and vehicle registration processes.
Monitor and report on Customer Satisfaction Index (CSI) and Net Promoter Score (NPS) trends to the management.
Manage the front-desk reception area to ensure a premium and welcoming experience for all showroom visitors.
Bachelor’s degree in any stream (B.A., B.Com, B.Sc., or BBA).
Excellent verbal and written communication skills in English and the local regional language.
Basic proficiency in Microsoft Office, particularly Excel and Word, for reporting purposes.
Ability to handle high-pressure situations and difficult customers with patience and empathy.
Strong interpersonal skills with a focus on building professional rapport.
Willingness to work in a 6-day work week schedule as per dealership standards.
Prior experience in an automotive dealership, hospitality, or BPO sector.
Familiarity with Automotive CRM software or Dealer Management Systems (DMS).
Basic understanding of automotive terminology and vehicle service cycles.
CRM Navigation, Data Entry & Management, Telephony Systems, Microsoft Office Suite
Active Listening, Conflict Resolution, Empathy, Time Management, Multi-tasking
Education: Graduate in any discipline (B.Com/BBA/B.A. preferred)
Experience: 0-3 years in customer-facing roles (Freshers with strong communication skills are encouraged to apply)
Certifications: Customer Service Excellence certification (optional), Soft Skills training certification (optional)
Professional on-site showroom or service center environment; standard 6-day work week applies.
Opportunity to transition into Senior Customer Relations Executive, CRM Team Lead, or Customer Relations Manager roles within the OEM dealership network.
BYD showroom
pune, India
Quick Apply Process
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