Customer Relationship Manager - Aftersales

Manage customer relationships and ensure an exceptional luxury aftersales experience from vehicle reception to delivery.

Coordinate service appointments, vehicle status updates, estimates, approvals, and timely customer communication.

Handle customer queries, feedback, complaints, and service recovery with professionalism and urgency.

Build long-term customer loyalty through proactive follow-ups, personalized engagement, and retention initiatives.

Coordinate closely with Service Advisors, Technicians, Parts, and Workshop teams to ensure seamless service delivery.

Monitor customer satisfaction, CSI/NPS, repeat business, and identify opportunities for improvement.

Maintain accurate customer records and uphold premium brand standards, processes, and service quality.