Customer Relationship Executive - Loyalty & Retention

Role Objective:

Mahavir Motors is seeking a dynamic and customer-focused Customer Relationship Executive (CRE) to manage and enhance engagement through our Loyalty Program App. This role is crucial in ensuring seamless customer interaction, driving loyalty program participation, and supporting overall customer satisfaction while coordinating with internal teams for effective execution.

Key Responsibilities:

Customer Engagement:

Actively engage with customers to promote the Mahavir Motors Loyalty Program, ensuring maximum enrollment and participation.

Loyalty Program Management:

Assist customers in understanding and utilizing loyalty benefits such as reward points, cashback offers, discounts, and seasonal schemes.

Customer Support:

Address customer queries, concerns, and escalations related to the loyalty program in a timely and professional manner.

Data Coordination:

Maintain accurate customer records and loyalty program data, ensuring proper documentation and updates in the system.

Campaign Execution:

Support marketing initiatives by coordinating loyalty campaigns, promotions, and communication with customers.

Cross-Functional Coordination:

Work closely with Sales, Service, and Accounts teams to ensure smooth execution of loyalty-related activities and resolution of discrepancies.

Feedback & Improvement:

Collect customer feedback on the loyalty program and share insights with management for continuous improvement.

Reporting:

Prepare periodic reports on customer engagement, program usage, and campaign effectiveness.