Customer Relation Executive PSF & SMR

This role is pivotal in maintaining high service standards by managing PSF & SMR callings

Key Responsibilities

• Conduct Post Service Follow-up (PSF) calls within 48-72 hours of vehicle delivery to capture customer feedback and satisfaction levels.

• Execute Service Marketing Return (SMR) calling campaigns to remind and persuade customers to book their periodic maintenance service (PMS) appointments.

• Address and escalate customer grievances or negative feedback to the Service Manager for immediate resolution and service recovery.

• Maintain accurate and real-time records of all customer interactions, feedback, and appointment bookings in the Dealer Management System (DMS).

Work Environment

On-site dealership office within the service department. Standard 6-day work week (9:30 AM - 6:30 PM).

Growth Opportunities

Successful candidates can progress to Senior Customer Relation Executive, CRM Lead, or Service Marketing Manager roles within the dealer group network.