Car Relationship Manager

This role involves managing the end-to-end customer journey, from initial inquiry to vehicle delivery, while ensuring a premium brand experience. You will serve as the primary point of contact for clients, guiding them through product selection, financing, and after-sales relationship building to drive long-term loyalty.

Key Responsibilities

• Manage the end-to-end sales lifecycle, ensuring a seamless customer experience from inquiry to delivery.
• Conduct personalized vehicle demonstrations and test drives to highlight key features and benefits.
• Maintain an updated database of prospects in the CRM to ensure timely follow-ups and lead conversion.
• Coordinate with the finance and insurance team to offer tailored loan and insurance packages to customers.
• Provide expert guidance on vehicle customization, accessories, and maintenance schedules to enhance value.
• Foster long-term relationships with clients to encourage repeat purchases and word-of-mouth referrals.
• Ensure 100% compliance with OEM guidelines and dealership sales processes.

Requirements

• Excellent verbal and written communication skills in English and the local regional language.
• Valid two-wheeler and four-wheeler driving license is mandatory.
• Proven ability to meet and exceed monthly sales targets.
• Strong interpersonal skills with a passion for building customer trust.
• Ability to work in a fast-paced retail environment with a 6-day work week schedule.
• Proficiency in basic computer operations and CRM software usage.

Preferred

• Previous experience in automotive retail or premium consumer goods sales.
• Working knowledge of DMS (Dealer Management System) tools.
• Strong existing network within the local automotive market.
• Prior experience in handling high-net-worth clients.

Skills

Technical

CRM Management, Automotive Product Knowledge, Sales Pipeline Management, Finance & Insurance (F&I) Basics, Customer Data Analysis

Soft Skills

Consultative Selling, Conflict Resolution, Time Management, Active Listening, Professional Etiquette

Qualifications

Education: Graduate in any stream; MBA in Sales/Marketing is an added advantage.

Experience: 2-5 years of experience in customer-facing sales roles.

Certifications: OEM Sales Certification (will be provided post-onboarding), Driving License (Mandatory)

Work Environment

This is an on-site role based at our state-of-the-art dealership facility. We prioritize a positive, collaborative, and high-energy team culture that rewards performance and initiative.

Growth Opportunities

We offer a clearly defined career progression path into Senior Sales Management or Area Sales roles. Employees benefit from regular training programs, workshops on advanced automotive tech, and internal leadership development sessions.